Theatrical Lighting Technician - Dollywood Theme Park - Full Time Seasonal

Theatrical Lighting Technician - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Entertainment Outdoor Lighting Technician will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
This role exists to provide Dollywood's Entertainment Department with a high level of entertainment technicians who work in guest view and behind the scenes to install, maintain, and troubleshoot any and all aspects of outdoor theme park lighting, A/V systems, and any other entertainment related technology. Dollywood Parks and Resorts Specialty Lighting Technicians are skilled control system fabricators, as well as first responders to any technology failure within their vast purview. Entertainment Specialty Lighting Technicians take a proactive approach by continuously monitoring the complete control system, and by maintaining a rigorous systems upkeep initiative. This position is demanding and is also essential for exemplary quality in theme park entertainment. This position expects a high-level attention to detail and an unsurpassed level of excellence to Dolly Parton and Dollywood Parks and Resorts.
Additionally, the ideal candidate will be able to display Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
Perform primary technician duties as assigned, making calculated and situational decisions to complete tasks in a responsible time for Dollywood Parks and Resorts Entertainment Department. Technicians will work with themed outdoor lighting, festival installations, property wide atmospheric sound, show set deployment and assembly
Provide continued maintenance to entertainment system infrastructures, which includes but not limited to, Dollywood Parks and Resorts themed outdoor lighting systems, festival icons, atmospheric sound systems, and show sets
Troubleshoot, diagnose, and repair entertainment lighting control systems, static lighting fixtures, moving head fixtures, professional sound systems, video projection systems and DMX infrastructure issues as well as DMX controlled fixtures
Set up, troubleshoot, diagnose networking infrastructure
Troubleshoot, and diagnose common line voltage problems and submit repair requests as necessary
Perform routine maintenance of entertainment equipment to meet high safety standards and safe use conditions
Utilize heavy machinery for installation and transportation of entertainment equipment
Provide entertainment technical support to all Dollywood Parks and Resorts venues as needed
Able and willing to share knowledge and best use cases with other technical team members
Wear Dollywood Entertainment provided costume or uniform
Assist in other areas of Entertainment Division as directed
Maintain an orderly, neat, safe, and well-maintained work space
Drive company vehicles (cars, vans, trucks) to transport personnel and/or task supply items
Education and Experience Required
Minimum 18 years of age
High School diploma required
Must have experience with entertainment and/or architectural lighting fixtures
Knowledge of entertainment and/or architectural lighting control infrastructure and control systems
Knowledge of installation, operation and repair of modern moving-light fixtures preferred
Experience in programming lighting control software and show control systems like Paradigm, Mosaic, and Hog preferred
Experience in stage set construction or general construction preferred
Experience and working knowledge of electricity preferred
Experience with industry specific software such as VectorWorks, QLab, QSys, and Dante preferred
Must be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word and Excel
Must successfully complete a pre-employment offer background check and drug screening
Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
Knowledge, Skills, and Abilities
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a "team" work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid driver's license and insurance
Able to meet the physical demands of the job
Ability to be on feet for extended times and on various surfaces
Able to work extended hours in dim light conditions.
Ability to work on various surfaces, to include walking, kneeling, stooping, bending, crawling, bending, pulling, pushing, reaching, twisting, and moving about tight spaces
Have manual dexterity for operating various hand tools and power tools (ie: air compressors, generators, saws, drills, impacts, wrenches, screwdrivers, shovels, etc.)
Able to lift, carry, push and/or pull objects and materials of moderately heavy weight (up to 50 lbs) and occasionally heavier weight (up to 120lbs. with assistance)
Able to work at heights up to and excess of 90 ft
Able to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, lubricants, atmospheric effects solutions, etc
Able to assist with any Entertainment special projects as need which includes but not limited to; set/prop builds, themed decor, events and concerts, and entertainment water-based applications
Physical and Cognitive Requirements
Lifting and Carrying:

Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
Mobility:

Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements:

This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions:

This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements:

This position requires strong cognitive skills, including the ability to think critically, solve problems, process and