Breezeway, located in Boston, is seeking a strategic VP, Customer Experience to lead its post-sale organization. This key role involves defining the customer journey, focusing on retention and operational efficiency. The ideal candidate should have extensive experience in a B2B SaaS environment, demonstrating success in managing customer success and support teams. You will work cross-functionally with leaders in Product, Sales, Marketing, and Finance to enhance customer value and ensure a top-tier experience. Breezeway promotes diversity and is a remote-first company, hiring only in select states.
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Head of Customer Experience & Retention
Breezeway · Boston, MA, USA · Remote ·
- Pay:
- 100.000 - 125.000
- Job type:
- Full Time