The Account Coordinator plays an important role in driving operational rigor, systems accuracy, and cross-functional coordination to ensure campaigns launch smoothly and run as intended. This position provides hands-on exposure to the end-to-end campaign workflow within a high-volume advertising environment.
Key Responsibilities
- Complete internal intake forms (Order Intake, Creative Upload Forms, etc.)
- Submit and manage JIRA tickets with Ads Operations and vendor teams
- Coordinate asset collection and confirm trafficking readiness prior to launch
- Escalate executional blockers or delays as appropriate
- Own the creation and submission of JIRA tickets related to invoicing, credits & rebills
- Track ticket progress and drive timely resolution across Revenue Accounting and Ads Ops Demand Management teams
- Own the month-end billing process for your assigned accounts
- Serve as the primary point of contact for client communications related to billing matters & programmatic activation with Account Manager oversight
- Manage administrative communication with clients and agencies on campaign screenshots
- Escalate delivery concerns surfaced through client communication or internal pacing review
- Establish strong working relationships with client and agency partners in support of campaign execution.
- 1-3 years of experience in Account Coordination, Sales Planning, or Account Management support within digital media (video advertising preferred)
- Experience working within CRM, OMS, and/or ad serving platforms
- Working knowledge of Direct IO, Programmatic Guaranteed, and PMP advertising
- Strong organizational skills and attention to detail
- Ability to manage multiple deadlines and stakeholders
- Clear written and verbal communication skills
- Sound judgment in identifying and escalating issues
- Familiarity with advertising research and verification vendors (Nielsen, ComScore, IAS, DoubleVerify, Kantar, etc.)
- $50-55/hr.