Customer Account Executive

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.

We’re growing quickly, and we’re looking for a driven and results-oriented

Customer Account Executive

to join our team and focus on expanding revenue within our existing customer base.

As a Customer Account Executive, your mission will be to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts. This is a great opportunity for someone who enjoys partnering with Customer Success, owning a pipeline, and driving revenue growth through strong execution and customer relationships.

What you’ll do:

Build and close a pipeline of expansion opportunities across existing SMB & MM customers

Partner with SMB & MM Customer Success Managers to identify whitespace and growth opportunities

Prospect into the existing customer base through outbound outreach and internal referrals

Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)

Accurately forecast monthly and quarterly expansion bookings

Own account and territory planning in partnership with your CSM pod

Drive pipeline creation, conversion, and deal progression across expansion opportunities

Collaborate cross-functionally to ensure alignment across sales and customer success

How success will be measured in this role:

Expansion bookings and revenue attainment

Pipeline creation and health across assigned accounts

Conversion rates across expansion opportunities

Forecast accuracy ( Contribution to overall customer lifetime value

If the details below describe you, you could be a great fit for this role:

3-5 years experience in sales or account management roles

Proven experience owning a revenue target and closing deals

Experience managing pipeline and forecasting revenue

Strong prospecting and outbound sales skills

Experience selling into existing customer accounts preferred

Experience selling PR, media intelligence, or related solutions required for Enterprise roles

Background in SaaS, MarTech, or related industries

Strong communication and relationship-building skills

Ability to operate in a fast-paced, distributed environment

Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership

Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law.

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