Channel Partner Manager

Title: Channel Partner Manager
Business Unit: Graphic Communications
Location: US, Remote
Graphic Communications, a CAI Division, is a leading global provider of industry‑specific business and production software technology for the print industry. Our integrated and automated solutions enable revenue growth and drive operational efficiencies. With over thirty years of delivering best‑in‑class technology, we thrive when our customers thrive.

Position Overview
As a Channel Partner Manager, you will oversee commercial and operational relationships with all partners along the Eastern US seaboard.

Key Responsibilities

Partner relationship management and engagement

Partner commercials/profitability and contract negotiation with the Global Channel Director

Partner retention and portfolio growth

Expanding partnerships into new territories and delivering a pipeline of new business through existing and new partners

Collaborate with Channel Marketing to develop marketing and training materials/assets to support partner sales

Ensure a smooth, prompt onboarding experience for new partners

Partner with Technical Sales Specialists to deliver engaging sales training sessions to forge strong relationships with partners and their sales teams, generating new pipeline

Core Objectives

Achieve (and ideally exceed) quarterly and annual targets and objectives

Build strong working relationships with partners and position eProductivity Software as a leader in the print industry

Develop and grow partnership portfolio, manage expansion into new territories, identify cross‑sell and upsell opportunities, and prevent regrettable attrition

Drive and manage the pipeline of new business, working closely with partners and their sales teams to ensure growth and success

Capture partner leads effectively and provide real‑time visibility to the business in our CRM platform

Collaborate with colleagues to set correct expectations and deliver on those expectations

Fit

Entrepreneurial, commercially smart & growth‑minded

Desire to help partners succeed with customers and prospects and able to relay strategies and tactics for partners to adopt

Confident, diligent with great interpersonal skills

Highly dynamic and motivated professional with excellent presentation, communications and interpersonal skills; fluent in English, German and French

Capable of leveraging partner relationships and knowledge of partners

Passionate about partnerships with at least 5 years of experience in partner network management and business development

Persistent & driven to create wins for everyone

Highly analytical, confident in drawing insights & presenting data to teams

Self‑starting and thrives on ownership & leadership

Nice to Have

Additional language skills, ideally Dutch and Spanish

Graphic Arts/printing industry experience

BA or MBA degree

Renumeration & Benefits

Competitive salary

Enrollment in Employee Benefits Scheme

Generous holidays and other employee benefits

Opportunity to be part of a rapidly growing business, developing your skillset

Collaborative, values‑led team focused on growth and enabling customers to thrive

Great progression plan with long‑standing career opportunities

Future opportunity to hire & develop your own team as the business grows

EEO Statement
CAI Software is an “EEO/Veterans/Disabled employer.”

CAI Software

is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex (including pregnancy, sexual orientation, and gender identity or expression), religion, disability, genetic information, marital status, veteran status, or any other basis protected by local, state or federal law.

Disability Accommodation
CAI Software endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or need an alternative method for applying, please contact us at

talent.acquisition@caisoft.com

or send an e‑mail with your specific accommodation request.

Work Authorization
Applicants must be authorized to work in the United States. CAI Software does not unlawfully discriminate on the basis of citizenship or immigration status in accordance with the Immigration Reform and Control Act of 1986 (IRCA).

Pay Transparency / Nondiscrimination
CAI Software will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Employees with access to compensation information are prohibited from disclosing it unless required by law or investigation.

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