Account Manager

Remote | Full-Time | United States

Deck Builder Marketers (DBM) is looking for an Account Manager who is responsible for one thing: owning client relationships and driving retention. This is not a role for someone who simply manages communication or “keeps clients happy.” This role is for someone who takes full ownership of the client experience, ensures work is executed correctly and on time, and builds relationships that last. You will manage client relationships, coordinate execution across internal teams, and ensure every client feels confident in the results we’re delivering. If you are organized, proactive, and take ownership of outcomes (not just tasks) we’d love to talk.

About Deck Builder Marketers
Deck Builder Marketers is a specialized full-service digital marketing agency that works exclusively with deck builders across North America.

Our focus is simple:

help our clients dominate their local markets and generate consistent, high-quality leads.

We value:

Ownership of results

Direct, honest communication

Strong execution and accountability

We are not a “fluff marketing agency.” We care about performance, clarity, and long-term client success. Your work directly impacts real business owners and their ability to grow.

What You’ll Be Responsible For
Client Relationship Ownership

Act as the primary point of contact for your assigned client portfolio

Build strong, trust-based relationships through consistent, proactive communication

Ensure clients feel informed, supported, and confident in our work

Retention & Client Success

Own client retention across your accounts

Identify risks early and take action to address concerns

Ensure clients see ongoing value from our services

Project Coordination & Execution

Manage timelines, deliverables, and workflows across multiple client accounts

Ensure all tasks are clearly defined and tracked in ClickUp

Conduct QA reviews before deliverables are sent to clients

Track deadlines and follow up with internal teams to keep projects moving

Communication & Reporting

Lead client meetings with clear agendas and actionable outcomes

Communicate performance updates, including wins, challenges, and next steps

Translate marketing data into clear, understandable insights

Problem Solving & Issue Resolution

Take ownership when issues arise; internally or externally

Diagnose problems, align with internal teams, and drive solutions

Communicate proactively with clients to maintain trust

What We’re Looking For
Experience

3-5+ years in Account Management, Client Services, or Project Management

Experience managing multiple clients simultaneously (agency experience required)

Skills

Strong communication and organizational skills

Ability to manage multiple priorities and deadlines

Experience with ClickUp (or similar project management tools)

Experience with CRM platforms (High Level, HubSpot, etc.)

Understanding of digital marketing performance (SEO, PPC, etc.)

Who You Are

A proactive problem solver who takes action without waiting for direction

A highly organized operator who can manage multiple clients without dropping details

A strong communicator who builds trust while setting clear expectations

Someone who takes ownership of outcomes-not just responsibilities

Calm under pressure and able to manage competing priorities

How We Work
At DBM, our core values guide how we operate:

Straight Shooters

– We communicate honestly and directly

Better Together

– We collaborate and support each other

Master Craftsmanship

– We take pride in the quality of our work

Empathy in Action

– We lead with awareness and respond quickly

Extreme Ownership

– We own results and follow through

What You Can Expect

U.S. holidays off

Quarterly performance-based bonuses tied to individual and company results

401(k) with company match

How to Apply
Submit your application and include a short video introducing yourself and your experience managing client relationships.

Deck Builder Marketers is committed to fostering a

diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

#J-18808-Ljbffr