Senior Product Documentation Specialist

Senior Product Documentation Specialist

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Primary responsibilities

Own and evolve developer documentation end-to-end:

Create and maintain API and SDK references, authentication/error guidance, sample requests/responses, Postman collections, and step-by-step integration guides for in-store and in-app payment solutions.

Drive documentation strategy and information architecture:

Establish standards for structure, templates, terminology, style, and content lifecycle management across products and audiences.

Lead release communications for technical audiences:

Produce clear internal and external release notes, upgrade guidance, and enablement materials that keep Support, Sales, and internal teams aligned and effective.

Operate as a technical partner to Product and Engineering:

Proactively gather requirements, validate technical accuracy, and influence product readiness by identifying documentation gaps, ambiguity, or integration friction early.

Champion continuous improvement through measurement:

Use feedback loops and available signals (support trends, integration issues, stakeholder input, doc usage) to prioritize and improve documentation outcomes.

Stand up and advocate for AI‑assisted documentation tooling:

Evaluate and help implement AI tooling and workflows for tasks like content drafting, summarization, consistency checks, and taxonomy/metadata—aligned with quality controls and stakeholder needs.

What You Need to Have

Associate or bachelor’s degree required; equivalent work experience considered

5+ years’ experience in technical writing / product documentation (or related role), with developer‑facing documentation as a primary focus

Demonstrated ability to understand complex technical systems (APIs, SDKs, authentication, error handling, integrations) and communicate them clearly to different audiences

Strong writing, editing, and information design skills; exceptional attention to detail

Experience partnering with Engineering and Product to validate technical accuracy and influence outcomes

Experience building or scaling documentation standards, templates, and reusable content patterns

Strong user empathy and a customer‑outcome mindset (developers, merchants, partners, internal enablement teams)

You will shape how customers, partners, and internal teams understand, integrate, and support our payment solutions. We value clarity, collaboration, and practical innovation and we invest in documentation that improves product adoption, reduces support friction, and elevates the developer experience.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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