Member Relationship Officer

About Us
Pacific NW Federal Credit Union is a not‑for‑profit, full‑service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission is simple:

be our members' financial partner for life . We believe in giving back through financial literacy programs and community education.

As a smaller credit union, we're able to truly personalize the member experience—and that's why many of our members have been with us for generations.

What We Offer
Competitive pay:

$24.00 – $27.00 per hour base compensation

Performance‑based incentive:

Target opportunity of 10 – 15% of base salary, based on individual results

Generous benefits include:

4 weeks of paid time off

Health coverage starting after 30 days

401(k) with company match after 6 months

Paid life, long‑term disability & AD&D insurance

Paid holidays and volunteer time

Employee loan discounts

Your Role
As a

Member Relationship Officer , you'll assist members through all service delivery channels—including in‑branch, phone, chat, text, and online platforms. You'll play a key role in opening accounts, supporting consumer lending, educating members on products and services, and providing back‑up support for cash services as needed.

This role will be based at our new Troutdale branch once it opens later this year.

Prior to the Troutdale opening, training and onboarding may take place at our NE Portland location.

You’ll build trusted relationships by delivering accurate, friendly service and helping members navigate their financial needs.

Key Responsibilities

Provide exceptional member service across in‑branch, phone, and digital channels

Open new accounts and process account maintenance and member requests

Interview members for consumer loans, recommend options, and prepare loan documents

Assist members with online banking, ITMs, and other electronic services

Generate referrals for mortgage and home equity products as appropriate

What We’re Looking For

3–5 years of experience in banking, credit union, or related financial services

Strong communication skills with a professional, member‑focused approach

Ability to multitask and work comfortably across multiple service channels

Detail‑oriented with accurate data entry and documentation skills

Friendly, dependable, and team‑oriented

Schedule
Full‑time (38 - 40 hours/week) Monday–Friday, rotating Saturday coverage

Are you relationship‑driven, detail‑oriented, and passionate about helping people with their finances? Do you want a role where your work truly makes a difference?

We’d love to hear from you.

Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.

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