Relationship Manager – Renewals & Growth

Relationship Manager – Renewals & Growth
New York City

Location: This position is based in New York City, and in‑office attendance is required Monday‑Thursday with the ability to be remote on Friday.

Who we are looking for

3‑5+ years of experience in Renewals, Account Management, or Client Success, ideally within a SaaS or startup environment.

Demonstrated track record of surpassing retention and revenue goals, fueling business growth.

Sharp commercial instincts, with hands‑on experience negotiating contracts and driving effective renewals.

Adept at creating powerful advocacy programs that generate referrals, references, and testimonials to boost credibility.

Exceptional communicator with a talent for cultivating strong, lasting client relationships.

Skilled at juggling multiple accounts and priorities seamlessly in a fast‑paced, dynamic setting.

Well‑versed in CRM and customer success tools like Salesforce, HubSpot, Asana, and Gainsight to optimize account management.

What you’ll be doing

Take ownership of the renewal process across your client portfolio, consistently surpassing retention targets and strengthening loyalty.

Unlock revenue potential by spotting expansion opportunities and partnering with Sales to drive strategic upsells.

Build and nurture meaningful client relationships founded on trust, proactive communication, and expert guidance.

Transform satisfied clients into passionate onshore advocates by fostering referrals, case studies, and valuable references.

Keep a pulse on client health, proactively mitigate risks, and promote seamless product adoption for long‑term success.

Lead impactful business reviews and success planning sessions that clearly showcase ROI and tangible business value.

Collaborate seamlessly with Product, Sales, and Support teams to resolve challenges and maximize client value.

Serve as the client’s internal champion, providing vital feedback to influence product roadmaps and strategic priorities.

Benefits

Competitive Compensation Packages: Annual base salary $100,000 – $120,000 with bonus component.

Healthcare Benefits: Comprehensive medical, dental, and vision plans with FSA and HSA options.

Unlimited Time Off: Unlimited PTO to support work‑life balance.

Paid Parental Leave: Paid leave for new parents.

Office Environment and Perks: Collaborative workspace in New York City with a stocked kitchen, company gatherings, and vibrant culture.

Personal and Professional Growth: Workshops, mentorship and team‑building activities.

Onshore was founded to tackle a common problem: businesses waste months chasing documents, risking audits or missing incentives. Using AI technology, we unlock tax benefits such as R&D Tax Credits, 179D Deductions, and Cost Segregation. Our efforts have returned millions to clients by unlocking untapped opportunities. As we scale rapidly and seize growth potential, we seek confident, curious, and collaborative professionals to drive our next phase of expansion.

We welcome applicants from all backgrounds. We are an Equal Opportunity Employer. All qualified candidates will be considered for hire without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status. Onshore is committed to diversity, equity and inclusion.

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