Client Services & Strategy Director

About the Role
We are seeking a dynamic and entrepreneurial

Director, Client Services & Strategy

to lead a newly awarded

Agency of Record (AOR)

engagement in the

oncology

space. This is a highly visible, ground‑floor opportunity to shape the partnership, define strategic direction, and build an integrated agency model from the inside out.

The ideal candidate thrives in a

fast‑paced, "all hands on deck" environment , brings deep healthcare and oncology experience, and is energized by building something new. You will serve as a senior client leader, strategic partner, and internal integrator—aligning cross‑functional teams to deliver impactful, insight‑driven work that meets evolving client needs.

Key Responsibilities
Client Leadership & Partnership

Serve as the

senior day‑to‑day client lead , fostering trusted, consultative relationships with key stakeholders

Help define and evolve the

AOR engagement model , setting expectations, processes, and ways of working

Anticipate client needs and proactively provide strategic guidance across brand, portfolio, and business challenges

Lead key client meetings, including brand planning sessions, workshops, and executive presentations

Strategic Direction

Drive

integrated brand strategy

grounded in market insights, competitive intelligence, and customer understanding (HCP, patient, etc.)

Partner closely with medical, creative, and analytics teams to translate insights into

compelling, actionable strategies

Ensure all deliverables align with brand objectives, regulatory considerations, and scientific rigor

Identify opportunities for innovation and growth within the oncology portfolio

Cross‑Functional Collaboration

Act as a

central connector across agency disciplines

(creative, medical, media, digital, data/analytics)

Champion a

collaborative, flexible culture , adapting to shifting priorities and evolving client demands

Roll up your sleeves when needed—contributing across workstreams to maintain momentum and quality

Mentor and guide junior team members while fostering a high‑performing, accountable team environment

Business & Operational Leadership

Support

organic growth opportunities , identifying areas to expand scope and deepen partnership

Oversee project health, resourcing, and financial performance to ensure sustainable delivery

Help establish scalable processes that balance structure with flexibility

Required Qualifications

7–10+ years of experience in

healthcare/pharmaceutical advertising or marketing , with strong oncology experience preferred

Proven success leading

AOR or large‑scale integrated accounts

Strong strategic thinker with the ability to connect science, data, and creativity

Demonstrated ability to thrive in

ambiguous, build‑as‑you‑go environments

Exceptional communication and presentation skills, with confidence engaging senior client stakeholders

Experience working collaboratively across multidisciplinary teams

Ideal Candidate Traits

Hands‑on leader

who isn't afraid to dive into the details when needed

Deeply passionate about oncology and improving patient outcomes

Flexible and adaptable , able to pivot quickly in response to client needs

Naturally

collaborative , bringing teams together to solve complex challenges

Entrepreneurial mindset —excited to build, shape, and grow a new AOR relationship

High emotional intelligence and strong relationship‑building skills

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