About the Role
We are seeking a dynamic and entrepreneurial Director, Client Services & Strategy to lead a newly awarded Agency of Record (AOR) engagement in the oncology space. This is a highly visible, ground‑floor opportunity to shape the partnership, define strategic direction, and build an integrated agency model from the inside out.
The ideal candidate thrives in a fast‑paced, "all hands on deck" environment , brings deep healthcare and oncology experience, and is energized by building something new. You will serve as a senior client leader, strategic partner, and internal integrator—aligning cross‑functional teams to deliver impactful, insight‑driven work that meets evolving client needs.
Key Responsibilities
Client Leadership & Partnership
- Serve as the senior day‑to‑day client lead , fostering trusted, consultative relationships with key stakeholders
- Help define and evolve the AOR engagement model , setting expectations, processes, and ways of working
- Anticipate client needs and proactively provide strategic guidance across brand, portfolio, and business challenges
- Lead key client meetings, including brand planning sessions, workshops, and executive presentations
Strategic Direction
- Drive integrated brand strategy grounded in market insights, competitive intelligence, and customer understanding (HCP, patient, etc.)
- Partner closely with medical, creative, and analytics teams to translate insights into compelling, actionable strategies
- Ensure all deliverables align with brand objectives, regulatory considerations, and scientific rigor
- Identify opportunities for innovation and growth within the oncology portfolio
Cross‑Functional Collaboration
- Act as a central connector across agency disciplines (creative, medical, media, digital, data/analytics)
- Champion a collaborative, flexible culture , adapting to shifting priorities and evolving client demands
- Roll up your sleeves when needed—contributing across workstreams to maintain momentum and quality
- Mentor and guide junior team members while fostering a high‑performing, accountable team environment
Business & Operational Leadership
- Support organic growth opportunities , identifying areas to expand scope and deepen partnership
- Oversee project health, resourcing, and financial performance to ensure sustainable delivery
- Help establish scalable processes that balance structure with flexibility
Required Qualifications
- 7–10+ years of experience in healthcare/pharmaceutical advertising or marketing , with strong oncology experience preferred
- Proven success leading AOR or large‑scale integrated accounts
- Strong strategic thinker with the ability to connect science, data, and creativity
- Demonstrated ability to thrive in ambiguous, build‑as‑you‑go environments
- Exceptional communication and presentation skills, with confidence engaging senior client stakeholders
- Experience working collaboratively across multidisciplinary teams
Ideal Candidate Traits
- Hands‑on leader who isn't afraid to dive into the details when needed
- Deeply passionate about oncology and improving patient outcomes
- Flexible and adaptable , able to pivot quickly in response to client needs
- Naturally collaborative , bringing teams together to solve complex challenges
- Entrepreneurial mindset —excited to build, shape, and grow a new AOR relationship
- High emotional intelligence and strong relationship‑building skills