Audio Visual/Classroom Support Analyst

Posting Details

Posting Information

Posting Number
PG194669EP

Internal Recruitment
No

Working Title
Audio Visual/Classroom Support Analyst

Anticipated Hiring Range
$70,000 - $75,000

Work Schedule
Monday - Friday, 8am - 5pm; some evenings and weekends

Job Location
Raleigh, NC

Department
Academic & Student Affairs Technology Services (DASA Tech)

About the Department

The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. The Division of Academic and Student Affairs is the place to work for faculty and staff who are passionate about promoting the success of the whole student.

Academic & Student Affairs Technology Services (DASA Tech) provides technology leadership and support to the Division of Academic and Student Affairs, and serves as the central technology unit for the entire Division. DASA Tech is responsible for technology planning, budgeting, hardware, software and service procurement, and overall technology service and support.

Wolfpack Perks and Benefits

As a Pack member,

you belong here,

and can enjoy

exclusive perks

designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our

Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:
Medical ,

Dental , and

Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition

and

Academic Assistance
And so much more!
Attain Work-life balance with our

Childcare

benefits,

Wellness & Recreation Membership , and

Wellness Programs

that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

The Audio Visual/Classroom Support Analyst provides consultation, programming, integration, and support for classroom and A/V technologies across the Division of Academic and Student Affairs (DASA). Serves as a subject matter expert in control systems, instructional technology, and multimedia environments while supporting faculty, staff, and enterprise classroom operations.

A/V Systems Programming and Integration

Programming and configuration of controller devices (Extron, Crestron, Biamp)
Integration of classroom technologies (control systems, projection, audio systems, conferencing tools)
Installation, testing, and commissioning of A/V systems
Cabling design and implementation for classroom technology
Staying current with emerging classroom and A/V technologies
Classroom Technology Support and Operations

Primary support for A/V, conferencing, and multimedia systems
Maintenance of classroom and teaching space technology
Troubleshooting hardware, software, and integrated systems
Supporting digital signage and shared technology spaces
Project Management and Implementation

Oversight of lifecycle replacements and upgrade projects
Coordination of new room builds and system integrations
Managing in-place configuration changes and software updates
Collaborating with third-party vendors and internal teams
Instructional Support and Consultation

Providing technical consultation to faculty and staff
Supporting instructional operations and e-learning technologies
Delivering training on classroom systems and tools
Event, Streaming and Multimedia Support

Supporting seminars, live streams, and studio recordings
Managing A/V needs for special events and academic activities
Endpoint and General IT Support

Supporting desktop/laptop systems, operating systems, and applications (e.g., Microsoft Office)
Assisting with networking issues in classroom and shared spaces
Providing broad technical troubleshooting across supported environments
Customer Support and Incident Management

Managing service tickets and responding to user requests
Communicating with stakeholders and ensuring issue resolution
Providing timely and effective customer service
Documentation and Vendor Coordination

Documenting room configurations and system programming
Creating end-user instructional materials
Acting as liaison between DASA Technology and A/V vendors
Other Responsibilities

Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.
Qualifications

Minimum Education and Experience

Master's degree; or Bachelor's degree with zero - two years' of relevant experience; or an equivalent combination of education, training and relevant experience.
Other Required Qualifications

Basic troubleshooting skills needed to provide local support of classroom technology.
Experience installing and troubleshooting a variety of multimedia equipment including, but not limited to: projectors and LCD TVs, document cameras, av control systems, cameras, av bridge components, lecture capture, and audio systems.
Ability to establish and maintain effective working relationships with a wide variety of clients and coworkers.
Ability to create documentation of room configurations and equipment programming, as well as end user instructional materials.
Desktop support experience, including imaging computers, troubleshooting software installations, and MS Office support.
Support of AV systems, and their connected components. Working knowledge of av bridge solutions, and lecture capture fundamentals.
Ability to set his/her own priorities and meet project deadlines.
Proven ability to learn technical skills.
Preferred Qualifications

Experience troubleshooting TCP/IP networking issues.
Prior experience in end-user training and documentation preparation.
Experience with Crestron control systems and a call tracking system like ServiceNow.
Extron A/V Associates Certification, CTS certification.
Experience with Extron or Crestron A/V components, lecture capture, and conferencing technologies such as Zoom, Google Meet, Webex, Polycom, or Skype.
Experience working in Higher education with an emphasis in a research environment.
Demonstrated vendor engagement experience.
Required License(s) or Certification(s)

Valid driver's license required.
Valid NC Driver's License within 60 days of hire.

Valid NC Driver's License required
Yes

Commercial Driver's License required
No

Recruitment Dates and Special Instructions

Job Open Date
05/19/2026

Anticipated Close Date
Open Until Filled

Special Instructions to Applicants

Please include as attachments a resume/CV, cover letter, and contact information for at least 3 professional references.

Position Details

Position Number
00100347

Position Type
EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00

Appointment
12 Month Recurring

Mandatory Designation - Adverse Weather
Mandatory - Adverse Weather

Mandatory Designation - Emergency Events
Non Mandatory - Emergency Event

Department ID
240110 - Academic and Student Affairs - Technology Services

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or

workatncstate@ncsu.edu .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.