Audio Visual/Classroom Support Analyst

Audio Visual/Classroom Support Analyst
The Audio Visual/Classroom Support Analyst provides consultation, programming, integration, and support for classroom and A/V technologies across the Division of Academic and Student Affairs. The role serves as a subject matter expert in control systems, instructional technology, and multimedia environments while supporting faculty, staff, and enterprise classroom operations.

Responsibilities

Programming and configuration of controller devices (Extron, Crestron, Biamp)

Integration of classroom technologies (control systems, projection, audio systems, conferencing tools)

Installation, testing, and commissioning of A/V systems

Cabling design and implementation for classroom technology

Staying current with emerging classroom and A/V technologies

Primary support for A/V, conferencing, and multimedia systems

Maintenance of classroom and teaching space technology

Troubleshooting hardware, software, and integrated systems

Supporting digital signage and shared technology spaces

Oversight of lifecycle replacements and upgrade projects

Coordination of new room builds and system integrations

Managing in-place configuration changes and software updates

Collaborating with third-party vendors and internal teams

Providing technical consultation to faculty and staff

Supporting instructional operations and e-learning technologies

Delivering training on classroom systems and tools

Supporting seminars, live streams, and studio recordings

Managing A/V needs for special events and academic activities

Supporting desktop/laptop systems, operating systems, and applications (e.g., Microsoft Office)

Assisting with networking issues in classroom and shared spaces

Providing broad technical troubleshooting across supported environments

Managing service tickets and responding to user requests

Communicating with stakeholders and ensuring issue resolution

Providing timely and effective customer service

Documenting room configurations and system programming

Acting as liaison between DASA Technology and A/V vendors

Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Qualifications
Minimum Education and Experience

Master’s degree; or Bachelor’s degree with zero–two years’ of relevant experience; or an equivalent combination of education, training and relevant experience.

Other Required Qualifications

Basic troubleshooting skills needed to provide local support of classroom technology.

Experience installing and troubleshooting a variety of multimedia equipment including, but not limited to: projectors and LCD TVs, document cameras, AV control systems, cameras, AV bridge components, lecture capture, and audio systems.

Ability to establish and maintain effective working relationships with a wide variety of clients and coworkers.

Ability to create documentation of room configurations and equipment programming, as well as end user instructional materials.

Desktop support experience, including imaging computers, troubleshooting software installations, and MS Office support.

Support of AV systems, and their connected components. Working knowledge of AV bridge solutions, and lecture capture fundamentals.

Ability to set his/her own priorities and meet project deadlines.

Proven ability to learn technical skills.

Preferred Qualifications

Experience troubleshooting TCP /IP networking issues.

Prior experience in end‑user training and documentation preparation.

Experience with Crestron control systems and a call tracking system like ServiceNow.

Experience with Extron or Crestron AV components, lecture capture, and conferencing technologies such as Zoom, Google Meet, Webex, Polycom, or Skype.

Experience working in higher education with an emphasis on a research environment.

Required License(s) or Certification(s)

Valid driver’s license required.

Valid NC Driver’s License within 60 days of hire.

Equal Opportunity Employer
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact 919‑513‑0574 to speak with a representative of the Office of Equal Opportunity.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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