Video Services Engineer

Company
SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S.

Summary
The Video Services Engineer is responsible for the operational support, configuration, and performance of enterprise video management systems within a large, mission‑critical airport environment. This role is centered on Genetec Security Center (Omnicast) and requires deep understanding of video systems from cameras to analytics to storage and network infrastructure.

This is not a general IT support role—it is a hands‑on engineering and operations position for someone who understands how video systems behave at scale and can confidently troubleshoot, configure, and optimize them in live environments. The position works closely with field technicians, project teams, and stakeholders to ensure reliable video system performance across the airport ecosystem.

SDI Presence Offers

A Competitive Pay Range: $34/hr. - $40/hr.

Base pay may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commission.

Medical, Dental, Vision, company‑provided Life Insurance, Short and long‑term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!

Responsibilities

Serve as a core team member supporting enterprise Genetec video management systems, including configuration, monitoring, and lifecycle support

Perform advanced troubleshooting across the full video stack, including cameras, encoders, servers, storage systems, and network infrastructure

Configure and maintain Genetec video components, including camera provisioning, recording roles, archiving, and system parameters

Monitor system health and performance; identify issues related to latency, bandwidth, storage utilization, and video quality

Analyze and resolve video issues such as loss of video, degraded streams, recording failures, and analytics performance

Support video analytics capabilities, including motion detection, license plate recognition (LPR), and other intelligent video features

Collaborate with field service technicians and project teams to validate camera installations, support commissioning, and resolve field‑related issues

Perform onsite validation activities, including camera alignment, focus, positioning, and basic diagnostics

Configure and troubleshoot network infrastructure supporting video systems, including switches, VLANs, multicast/unicast traffic, and IP addressing

Assist with system upgrades, firmware updates, patches, and planned maintenance activities

Participate in system testing, cutovers, and after‑hours maintenance windows

Develop and maintain technical documentation, standards, and troubleshooting guides

Interface directly with customers and stakeholders to resolve issues effectively in a high‑availability operational environment

Participate in on‑call rotation supporting airport operations at O’Hare and Midway

Required Experience and Skills

Proven experience supporting enterprise or campus‑scale video management systems (airports, transportation, healthcare, higher education, large corporate campuses, etc.)

Hands‑on experience with Genetec Security Center for video system configuration and support

Strong understanding of IP video systems, including:

IP cameras, encoders, and ONVIF standards

Video streaming concepts (bitrate, frame rate, compression, multicast/unicast)

Camera technologies (low‑light, WDR, lenses, positioning)

Experience supporting video storage environments, including retention policies, archiving, and SAN/NAS systems

Familiarity with video analytics technologies (motion detection, LPR, AI‑based analytics, event correlation)

Networking fundamentals, including:

Cisco switch configuration and troubleshooting

VLAN design and segmentation

IP addressing and subnetting

Network performance considerations for high‑bandwidth video systems

Experience supporting Windows‑based servers and workstations supporting VMS platforms

Ability to diagnose and resolve issues across software, hardware, and network layers

Strong troubleshooting and analytical skills in live, mission‑critical environments

Comfortable working independently and collaboratively with field and engineering teams

Strong communication and documentation skills

Customer‑focused mindset with a strong sense of urgency

Preferred Qualifications

Bachelor’s degree in IT, Engineering, or related technical discipline (or equivalent experience)

Genetec certification (Certified Technical Associate, Certified Technical Professional, or higher) strongly preferred

Experience with additional Genetec modules (Synergis Access Control, Federation, Mission Control/Event Management)

Experience with major camera manufacturers (Axis, Hanwha, Bosch, etc.)

Experience working in regulated or high‑availability environments such as airports or critical infrastructure

Familiarity with performance monitoring and diagnostic tools for video systems

Work Environment and Requirements

Must qualify for and maintain airport badging and CBP access

Valid driver’s license required

Flexible schedule required for on‑call rotations and overnight system maintenance

Ability to travel locally between O’Hare and Midway as needed

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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