Customer and Product Quality Specialist

Customer And Product Quality Specialist

HUNT VALLEY, MD, US, 21031
McCormick is always looking for new people to bring their unique flavor to our team. We are looking to hire a Customer and Product Quality Specialist immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland. While the role will have a traditional Monday-to-Friday daytime schedule, there will be occasional B and C shift requirements to support commercialization.
Position Overview
Reporting to Director of Customer and Product Quality up through into Americas Quality and Regulatory organization, the Customer and Product Quality specialist provides analytical insight, customer program support, and product knowledge while in collaboration with manufacturing sites, Product Development, and assigned customers. The role supports deployment of customer requirements, specification management, and continuous improvement initiatives to ensure food safety, regulatory compliance, and customer satisfaction. This position also provides on-site commercialization support during product launches, scale-ups, and trials to ensure customer expectations, quality standards, and regulatory requirements are effectively translated into manufacturing execution, driving right-first-time outcomes and mitigating risk.
Key Responsibilities
Support Customer Intimacy and Growth - Deployment of Customer Requirements, partnering with the customer on current programs, new launches and initiatives, QNs, audit support, and support to the manufacturing facilities to meet customer expectations including issue resolution for complaint management and improvements.
Deliver Business Success and Track Performance Analyze data from products, customers, sites, gaps to customer standards through support of product maintenance, on site commercialization support specifications, deviations, and sampling
Support Quality Culture and Comprehensive Continuous Improvement initiatives - Data Analysis and Improvement– Data intelligence, DPM, CPM, specifications, failures, RCA, QN resolution. Partner with PD, sites, and customer to ensure Comprehensive Continuous Improvement tools are incorporated into ways of working ensuring consistency on product quality
Support and prevent escalated issues – Provide technical support to customers and facilities to support resolution of food safety and quality issues. Partner with Department Leadership to provide guidance and risk elimination proposals to the manufacturing sites and programs.
Training and Development – Reinforce Quality Culture and development and delivery of Customer and Product knowledge training content to Americas Quality and Supply Chain functions.
Required Qualifications
Level of Education and Discipline: Bachelor's degree in food science or related discipline.
Certification and/or Licenses: Certification focused on Quality and Food Safety for Supply Chain preferred: PCQI (or HACCP), RCCA, Yellow Belt or green belt desired
Experience - functional/industry/commercial knowledge, business acumen: 2 years of relevant food experience, plant experience in QA environment is preferred
Interpersonal Skills - leadership, interactions, communication, influence:
Preferred Qualifications
Certification within the Quality field preferred, continuous improvement certifications like yellow or green belt is preferred
Experience in the Food/Flavor/Dairy Industry preferred
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Base Salary: $63,250 - $110,680
Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick's Incentive Bonus (MIB) Plan. In addition to a competitive compensation package, permanent employees of McCormick are eligible for our extensive Total Rewards programs that include:
Comprehensive health plans covering medical, vision, dental, life and disability benefits
Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support
Retirement and investment programs including 401(k) and profit-sharing plans
Nearest Major Market: Baltimore