Customer and Product Quality Specialist

You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees – all 14,000 of us across the world – are what makes this company a great place to work.

Customer and Product Quality Specialist

– we are hiring immediately in a hybrid (50/50) capacity at our global headquarters in Hunt Valley, Maryland. While the role will have a traditional Monday‑to‑Friday daytime schedule, there will be occasional B and C shift requirements to support commercialization.

What We Bring To The Table

Competitive compensation

Career growth opportunities

Flexibility and support for diverse life stages and choices

Wellbeing programs including physical, mental, and financial wellness

Tuition assistance

Position Overview
Reporting to the Director of Customer and Product Quality up through the Americas Quality and Regulatory organization, the customer and product quality specialist provides analytical insight, customer program support, and product knowledge while collaborating with manufacturing sites, product development, and assigned customers. The role supports deployment of customer requirements, specification management, and continuous improvement initiatives to ensure food safety, regulatory compliance, and customer satisfaction. This position also provides on‑site commercialization support during product launches, scale‑ups, and trials to ensure customer expectations, quality standards, and regulatory requirements are effectively translated into manufacturing execution, driving right‑first‑time outcomes and mitigating risk.

Key Responsibilities

Support Customer Intimacy and Growth – deployment of customer requirements, partnering with the customer on current programs, new launches, and initiatives, QNs, audit support, and support to the manufacturing facilities to meet customer expectations including issue resolution for complaint management and improvements (30%)

Deliver Business Success and Track Performance – analyze data from products, customers, sites, gaps to customer standards through support of product maintenance, on‑site commercialization support specifications, deviations, and sampling (30%)

Support Quality Culture and Comprehensive Continuous Improvement initiatives – data analysis and improvement, data intelligence, DPM, CPM, specifications, failures, RCA, QN resolution. Partner with PD, sites, and customer to ensure comprehensive continuous improvement tools are incorporated into ways of working ensuring consistency on product quality (25%)

Support and prevent escalated issues – provide technical support to customers and facilities to support resolution of food safety and quality issues. Partner with department leadership to provide guidance and risk elimination proposals to the manufacturing sites and programs (10%)

Training and Development – reinforce quality culture and development and delivery of customer and product knowledge training content to Americas quality and supply chain functions (15%)

Travel expectation up to 40% for product support

Engages supply chain, QA ops, commercialization, and product development functions as needed

Required Qualifications

Level of Education and Discipline:

Bachelor’s degree in food science or related discipline.

Certification and/or Licenses:

Certification focused on quality and food safety for supply chain preferred: PCQI (or HACCP), RCCA, yellow belt or green belt desired.

Experience:

2 years of relevant food experience, plant experience in QA environment preferred. Experience in one quality focus area or related function, including supply chain, product development.

Customer Focus

Understanding and awareness, exhibiting behaviors to support customer requirements

Maintain responsiveness and a sense of urgency to meet customer requirements

Engage in commercialization activities supporting PD, sales, supply chain

Quality and Regulatory Culture, Programs, and Standards

Key liaison with QA ops, built trust with diverse stakeholders, strong coordination and project management

Translate technical language into plain terms to ensure stakeholder engagement and consistency

Ability to understand quality and food safety priorities within an identified area of focus

Awareness of quality and regulatory best practices and developments

Understanding how all quality and regulatory elements connect (supplier, operations, customer, and regulatory) and how each needs to support the others with an identified area of focus

Supports internal, end‑to‑end quality and regulatory excellence for identified areas of focus

Cross Functional Acumen

Develop an understanding of processes, procedures, focus of cross‑functional partners

Understand quality and regulatory excellence for at least one part of the product lifecycle (develop, source, make, plan, deliver, customer)

Risk Management

Ability to assess and identify potential quality and regulatory risks within identified areas and lead mitigation efforts

Understand internal and external quality and regulatory risks and failures in identified area of focus to identify opportunities for resolution

Communicate risks to appropriate stakeholders

Participate in risk prioritization countermeasures, based on risk tolerance, severity, and probability of occurrence

Data and Analytics

Ability to analyze data to develop actionable insights

Ability to learn and leverage the latest analytical technologies

Ability to communicate technical information to internal cross‑functional partners

Food Industry/Flavor Industry Insight

Understanding of food/flavor industry standards and requirements applicable to area of focus

Align and support the processes and programs mandated by the food/flavor industry

Ability to assess and communicate gaps to food/flavor industry standards

Effective Decision‑Making

Ability to make decisions for identified area based on the quality and regulatory standards

Understand the escalation process where the standard does not apply or exist using cross‑functional team and/or external input

Ability to use appropriate root cause analysis decision tools for decision making

Ability to propose creative and effective decisions, based on incomplete data and end‑to‑end thinking

Preferred Qualifications

Certification within the quality field preferred, continuous improvement certifications like yellow or green belt is preferred.

Experience in the food/flavor/dairy industry preferred.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.

Base Salary
Base salary: $63,250 - $110,680.

Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick’s incentive bonus (MIB) plan. In addition to a competitive compensation package, permanent employees of McCormick are eligible for our extensive total rewards programs that include:

Comprehensive health plans covering medical, vision, dental, life and disability benefits

Family‑friendly benefits such as paid parental leave, fertility benefits, employee assistance program, and caregiver support

Retirement and investment programs including 401(k) and profit‑sharing plans

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