Withfaye in Richmond, Virginia, is seeking a Customer Experience Team Lead to oversee daily operations and mentor a team of CX agents. The role involves ensuring high-quality customer interactions, managing shift coverage, and developing the team to meet performance metrics.
The ideal candidate will have at least 2 years of experience in a customer support environment, strong coaching skills, and the ability to work in a fast-paced, data-driven setting. This position offers opportunities for professional growth within a diverse and dynamic team.
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Customer Experience Team Lead — Coach, KPIs & Growth
Withfaye · Richmond, VA, USA ·
- Pay:
- 60.000 - 80.000
- Job type:
- Full Time