Customer Experience Team Lead: Coach, Escalations & KPIs

Talent Bridge is seeking an experienced Customer Service Team Lead in Richmond, Virginia. This role involves overseeing the daily operations of a customer service team, ensuring that performance metrics are met while providing hands-on leadership.
The successful candidate must have at least 4 years of customer service experience and a year in a supervisory role. Proficiency in Microsoft Office and strong organizational skills are essential. Preferred qualifications include experience in call centers and KPI management.

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