Robinhood is seeking a Customer Experience Team Lead in Westlake, TX, to coach a team of support reps, handle escalations, and improve service levels. You will oversee daily operations, monitor metrics, and partner with QA, operations, and compliance to ensure high-quality experiences for customers.
The role requires strong leadership, exceptional communication, and flexibility to support a fast-paced, multi-channel environment.
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Customer Experience Team Lead — Coaching & Escalations
Robinhood-s · Westlake, TX, USA ·
- Pay:
- 71.000 - 83.000
- Job type:
- Full Time