Customer Experience Lead — Coaching & Escalations

Rainfallcap is seeking a Customer Experience Team Lead to manage and develop a team of customer support representatives in Denver, CO. This role involves coaching, performance management, and ensuring high-quality service delivery while handling escalated customer issues.
The ideal candidate will possess strong leadership skills, excellent communication, and a passion for customer success. In addition to a competitive salary range, the role offers benefits including health insurance, equity ownership, and a flexible benefits account.

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