Customer Experience Lead: Escalations & Coaching

Caleres, Inc. in Clayton, MO is seeking a Representative, Advance Services to join our dynamic footwear team. You will handle escalated customer issues, provide coaching to teammates, and strive to deliver exceptional service that reduces repeat contacts.
The role supports incident tickets and emails while driving improvements in policies and procedures affecting customer experience. Join a company with a rich 145+ year legacy and brands like Famous Footwear, Sam Edelman and Naturalizer.

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