Design Production Manager

Design Manager Dr. Delphinium, Dallas' premier florist, is seeking a creative and people-focused leader who thrives in a fast-paced production environment in which you will play a critical role in helping us maintain our reputation as a leader in the floral/service industry. Our work is guided by Connection, Celebration, Ownership, Drive, Integrity, and Creativity — values that shape how we show up for our customers, support one another, and represent our brand every day.
The Design Manager is responsible for developing and maintaining a creative, high-performing design team while overseeing daily floral production operations. This role provides leadership, training, quality oversight, and process improvement initiatives to ensure exceptional product quality, operational efficiency, and outstanding customer experiences. The Design Manager acts as a role model who inspires accountability, collaboration, and elevated company standards across the department.
Responsibilities Advocate for team members/team
Ensure all Line Designers have the knowledge, tools, and materials needed to complete floral assignments successfully
Partner closely with the Creative Director to train and educate designers on menu items and design standards
Communicate with the Creative Director and Flower Buyer regarding issues with menu items or product availability
Monitor daily production with the goal of improving efficiency and minimizing overtime
Implement, review, and improve all design policies, procedures, and service standards
Create work schedules for Line Designers and Design Assistants
Collaborate with other department leaders concerning product or service issues
Provide coaching and feedback, including formal corrective action when necessary
Conduct annual performance reviews
Maintain accurate standing account spreadsheets and distribute standings with Creative Director input
Develop processes and procedures to reduce COGS, including spot audits, waste reduction, and waste tracking
Requirements Previous leadership or management experience in floral, production, restaurant, retail, hospitality, or service environments
Influencing, leading, and delegating abilities
Critical thinking, decision making, and problem solving skills
Excellent verbal communication and listening skills
Self-starter who is energetic, flexible, and adaptable in a fast-paced environment
Detail oriented with strong organizational skills
Maintains a calm, tactful demeanor when dealing with difficult situations
Conflict resolution and team development skills
Willingness to learn and adapt to the changing needs of a growing company
Prioritizes responsibilities to achieve results
Identifies additional tasks to be completed and willingly assists others
Excellent computer skills including MS Word and Excel
Ability to oversee quality control, inventory processes, and operational efficiency initiatives
Physical ability to stand, walk, lift, bend, reach, and handle floral product throughout the workday
Strong floral design background with exceptional creative talent, preferred
Flexible schedule with availability to work weekends and holidays
Tobacco-free workplace; adherence to company policy required during working hours
Must pass a drug test and background check