Design Production Manager

Description
Dr. Delphinium, Dallas’ premier florist, is seeking a creative and people-focused leader who thrives in a fast-paced production environment in which you will play a critical role in helping us maintain our reputation as a leader in the floral/service industry. Our work is guided by

Connection, Celebration, Ownership, Drive, Integrity, and Creativity

— values that shape how we show up for our customers, support one another, and represent our brand every day.

The Design Manager is responsible for developing and maintaining a creative, high-performing design team while overseeing daily floral production operations. This role provides leadership, training, quality oversight, and process improvement initiatives to ensure exceptional product quality, operational efficiency, and outstanding customer experiences. The Design Manager acts as a role model who inspires accountability, collaboration, and elevated company standards across the department.

RESPONSIBILITIES

Advocate for team members/team

Ensure all Line Designers have the knowledge, tools, and materials needed to complete floral assignments successfully

Partner closely with the Creative Director to train and educate designers on menu items and design standards

Communicate with the Creative Director and Flower Buyer regarding issues with menu items or product availability

Monitor daily production with the goal of improving efficiency and minimizing overtime

Implement, review, and improve all design policies, procedures, and service standards

Create work schedules for Line Designers and Design Assistants

Collaborate with other department leaders concerning product or service issues

Provide coaching and feedback, including formal corrective action when necessary

Conduct annual performance reviews

Maintain accurate standing account spreadsheets and distribute standings with Creative Director input

Develop processes and procedures to reduce COGS, including spot audits, waste reduction, and waste tracking

Requirements

Previous leadership or management experience in floral, production, restaurant, retail, hospitality, or service environments

Influencing, leading, and delegating abilities

Critical thinking, decision making, and problem solving skills

Excellent verbal communication and listening skills

Self-starter who is energetic, flexible, and adaptable in a fast-paced environment

Detail oriented with strong organizational skills

Maintains a calm, tactful demeanor when dealing with difficult situations

Conflict resolution and team development skills

Willingness to learn and adapt to the changing needs of a growing company

Prioritizes responsibilities to achieve results

Identifies additional tasks to be completed and willingly assists others

Excellent computer skills including MS Word and Excel

Ability to oversee quality control, inventory processes, and operational efficiency initiatives

Physical ability to stand, walk, lift, bend, reach, and handle floral product throughout the workday

Strong floral design background with exceptional creative talent, preferred

Flexible schedule with availability to work weekends and holidays

Tobacco-free workplace; adherence to company policy required during working hours

Must pass a drug test and background check

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