JIRA Administrator / Third Party Software Adm

Department:

Information Technology

Reports To:

Director of Information Technology

Status:

Full-Time

Position Summary

The JIRA Administrator is responsible for the configuration, maintenance, and administration of the organisation's Atlassian suite, including JIRA Service Management, Confluence, and associated marketplace applications. This role serves as the primary administrator for third-party software systems across multiple departments and ensures workflow accuracy, documentation integrity, and system reliability.

This role directly inherits JIRA administration responsibilities and is critical to the organization's day-to-day operational continuity across IT, HR, ASD, Transportation, Facilities, and other departments as developed.

Key Responsibilities

JIRA / Atlassian Administration

Configure and maintain JIRA Service Management projects, workflows, dynamic forms, and automation rules
Manage marketplace app installations, licensing, and updates
Administer user access controls, permissions, and department-level project configurations
Maintain Confluence knowledge base and internal documentation
Support departments: IT, HR, Avatar, Transportation, Facilities, and other departments as developed
Third-Party Software Administration

Manage user access, configurations, and audit processes for assigned third-party applications
Maintain change documentation, SOPs, and patch notes across managed systems
Support system integrations and escalate vendor issues as needed
Operational

Serve as first point of contact for JIRA-related requests and workflow configuration issues
Participate in new hire onboarding and offboarding to ensure system access accuracy
Contribute to process improvement initiatives and internal documentation
Post ticket notifications per team protocol, consistently and on time
Required Qualifications

Demonstrated hands-on JIRA / Atlassian experience (configuration, not end-user only)
Strong administrative and organizational skills
Attention to detail and ability to manage complex, logic-based workflows
Solution-oriented; comfortable learning unfamiliar systems independently
Strong written and verbal communication skills
Preferred Qualifications

Atlassian Certified Professional credential
Salesforce experience
Confluence administration experience
Experience in a healthcare, nonprofit, or regulated environment
Familiarity with change management and SOP documentation processes