JIRA Administrator / Third Party Software Adm

Full-time-NC

Brentwood, NY, US

Salary Range: $55,000.00 To $60,000.00 Annually

Department: Information Technology

Reports To: Director of Information Technology

Status: Full-Time

Position Summary

The JIRA Administrator is responsible for the configuration, maintenance, and administration of the organisation’s Atlassian suite, including JIRA Service Management, Confluence, and associated marketplace applications. This role serves as the primary administrator for third-party software systems across multiple departments and ensures workflow accuracy, documentation integrity, and system reliability.

This role directly inherits JIRA administration responsibilities and is critical to the organization’s day-to-day operational continuity across IT, HR, ASD, Transportation, Facilities, and other departments as developed.

Key Responsibilities

JIRA / Atlassian Administration

Configure and maintain JIRA Service Management projects, workflows, dynamic forms, and automation rules

Manage marketplace app installations, licensing, and updates

Administer user access controls, permissions, and department-level project configurations

Maintain Confluence knowledge base and internal documentation

Support departments: IT, HR, Avatar, Transportation, Facilities, and other departments as developed

Third-Party Software Administration

Manage user access, configurations, and audit processes for assigned third-party applications

Maintain change documentation, SOPs, and patch notes across managed systems

Support system integrations and escalate vendor issues as needed

Operational

Serve as first point of contact for JIRA-related requests and workflow configuration issues

Participate in new hire onboarding and offboarding to ensure system access accuracy

Contribute to process improvement initiatives and internal documentation

Post ticket notifications per team protocol, consistently and on time

Required Qualifications

Demonstrated hands-on JIRA / Atlassian experience (configuration, not end-user only)

Strong administrative and organizational skills

Attention to detail and ability to manage complex, logic-based workflows

Solution-oriented; comfortable learning unfamiliar systems independently

Strong written and verbal communication skills

Preferred Qualifications

Atlassian Certified Professional credential

Salesforce experience

Confluence administration experience

Experience in a healthcare, nonprofit, or regulated environment

Familiarity with change management and SOP documentation processes