Head of Client Services

Role Overview

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

TXG is seeking a senior-level Head of Client Services to lead executive client relationships across key agency accounts. This role serves as the strategic partner, escalation point, internal client, and quality control lead across experiential programs and integrated campaigns, ensuring that all work delivered by the agency reflects the highest level of creative excellence, operational rigor, and client partnership.

This is not a day-to-day account management role. Instead, this individual is a relationship-first leader and acts as a senior advisor to both clients and internal teams, providing oversight across accounts, guiding strategic direction, supporting business growth, and maintaining alignment between client objectives and agency execution.

The ideal candidate brings deep experience within experiential marketing and brand experience agencies, with a strong understanding of how client services, production, creative, and strategy interact to deliver impactful work. They are highly trusted by clients, calm under pressure, solutions-oriented, and capable of navigating complex (internal and external) stakeholder relationships while elevating the overall standard of work across the agency.

KEY RESPONSIBILITIES

Client Leadership & Strategic Account Growth
Serve as the senior relationship lead across key client accounts, building long-term trust and strategic growth at the executive level
Act as the primary escalation point for client concerns, ensuring issues are resolved proactively, thoughtfully, and with urgency
Lead high-level client conversations around business objectives, experiential strategy, creative direction, and program performance
Maintain visibility across active accounts to ensure alignment between client expectations, agency deliverables, and overall experience quality
Identify opportunities to deepen partnerships, expand scopes of work, and drive long-term account growth

Agency Oversight & Quality Control
Provide senior oversight across experiential programs, campaigns, activations, and integrated projects to ensure excellence in execution
Partner with strategy, design, and production leadership to maintain consistency, quality, and operational alignment across teams
Ensure agency work reflects TXG’s standards for creativity, production quality, communication, and client experience
Support teams in navigating complex client dynamics, shifting priorities, and high-pressure project moments
Act as a strategic sounding board and advisor to internal leadership throughout project lifecycles

Team Leadership & Cross-Functional Collaboration
Mentor and support production leads while helping elevate overall client service standards across the agency
Foster strong collaboration between new business, creative strategy, production, and design teams
Help establish and refine internal processes, communication frameworks, and operational best practices
Provide leadership presence during critical project milestones, executive presentations, and onsite experiences when needed

Business Development & Agency Growth
Support new business efforts, pitches, and strategic opportunities alongside agency leadership
Contribute to account growth strategies, client retention, and long-term partnership planning
Bring a strong understanding of the experiential landscape, cultural trends, and evolving client expectations
Represent TXG with professionalism, confidence, and strategic perspective across all external interactions

Skills & Qualifications
10+ years of experience in experiential marketing, brand experience, integrated marketing, or creative agency environments
Proven experience leading senior client relationships within an agency setting
Strong understanding of experiential production, creative development, strategy, and operational workflows
Exceptional communication, leadership, and relationship management skills
Demonstrated ability to manage complex stakeholder relationships and navigate high-pressure situations with composure
Experience overseeing large-scale experiential programs, integrated campaigns, and multi-disciplinary teams
Strategic thinker with strong business acumen and a solutions-oriented mindset
Ability to balance high-level oversight with attention to detail and quality control
Strong presentation and executive communication skills
Collaborative leadership style with a commitment to mentorship and team development

We’re building something special at TXG! As a people-first company, we believe that great work comes from great teams. As one of Brooklyn’s leading creative agencies, you’ll be part of an innovative, fast-paced environment where your ideas are valued, your growth is supported, and your work truly matters. Here, you’ll collaborate with industry experts and work on groundbreaking experiential projects for some of the world’s most recognized brands. If you’re looking for a place that challenges and inspires you while putting people at the heart of everything, TXG is where you belong!

Benefits include:
Fully paid medical coverage plus vision, dental, and life insurance
401k with a 4% company match
Competitive PTO package, comp days, sick days, and paid holidays
Professional development stipend
Sabbatical Program option after seven years of employment with us
Perks such as professional headshots, zipcar membership, and a dog friendly office!

TXG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. xsgimln

Salary Range:
$180,000 - $250,000K annually
This represents the minimum and maximum base salary range we are prepared to offer for this position at the time of posting. Final compensation will be commensurate with experience, qualifications, and overall fit.