Customer Experience Specialist

About PFX

We engineer leading fluid solutions that keep the world moving and we're building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.

PFX Group brings together a family of trusted companies including Recochem, Prestone, Adam's Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.

From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that's redefining what's possible in fluid technology.

Job Summary:

Assist customers that come to our store, order on-line and ask questions through our customer e-mail.

Essential Duties/Responsibilities:
Provide world-class customer service to all customers
Answer phone calls
Answer emails in a professional manner
Assist customers with product recommendations (basic detailing knowledge)
Answer customer ticket
Run reports
Problem-solve order issues
Restock retail showroom
Manage cash box
Operate POS checkout systems
Complete basic Excel spreadsheets
Required Skills/Abilities:

Positive Attitude
High School Diploma or GED required
Must be available to work weekends and events
Must be able to adapt to change
Must have excellent customer service skills.
Must have basic Excel skills
Excellent communications skills including both verbal and written
Must have reliable transportation
Detailing experience is preferred
Physical Requirements:

Ability to lift 40 lbs.
Position Type/Expected Hours of Work: Position Type/Expected Hours of Work:

This is a full-time position, working 40 hours per week. The work schedule will include a minimum of 1 weekend day, with 1 day off during the week. OT may be required on an as-needed basis.

Travel:

Minimal local travel to events may be required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What We Offer:

Competitive compensation
Career growth opportunities - we prioritize internal promotions
Generous 401k match
Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine
Paid vacation and holidays
Tuition assistance program - support for continued education and professional development

Please note:

A pre-employment background check, including a criminal record check and drug testing, is required.

PFX is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

NOTICE TO EMPLOYEES AND APPLICANTS REGARDING THE USE OF ARTIFICIAL INTELLIGENCE (AI)

Our Commitment to Fairness and Transparency
The PFX Group may use Artificial Intelligence (AI) or Automated Decision Systems (ADS) to assist in certain employment-related processes, such as recruitment and hiring. These tools are intended to support decision-making, not replace human judgment.