Customer Experience Specialist

Adam's Polishes, 8225 North Valley Highway, Thornton, Colorado, United States of America

Job Description
Posted Tuesday, June 23, 2026 at 6:00 AM

About PFX™
We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.

PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.

From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.

Job Summary:
Assist customers that come to our store, order on-line and ask questions through our customer e-mail.

Provide world-class customer service to all customers

Answer phone calls and e-mailsin a professional manner

Assist customers with product recommendations (basic detailing knowledge)

Problem-solve order issues

Restock retail showroom

Manage cash box

Operate POS checkout systems

Complete basic Excel spreadsheets

Required Skills/Abilities:

High School diploma or GED required

Available to work weekends and events

Able to adapt to change

Basic Excel skills

Excellent communication skills including both verbal and written

Reliable transportation

Detailing experience is preferred

Physical Requirements:

Ability to lift 40 lbs.

Position Type/Expected Hours of Work:
This is a full-time position, working 40 hours per week. The work schedule will include a minimum of 1 weekend day, with 1 day off during the week. Overtime may be required on an as-needed basis.

Travel:
Minimal local travel to events may be required.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What We Offer:

Competitive compensation

Career growth opportunities – we prioritize internal promotions

Comprehensive health benefits, including medical, vision and dental coverage and Telemedicine

Paid vacation and holidays

Tuition assistance program – support for continued education and professional development

Please note:
A pre-employment background check, including a criminal record check and drug testing , is required.

PFX is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

NOTICE TO EMPLOYEES AND APPLICANTS REGARDING THE USE OF ARTIFICIAL INTELLIGENCE (AI)
Our Commitment to Fairness and Transparency
The PFX Group may use Artificial Intelligence (AI) or Automated Decision Systems (ADS) to assist in certain employment-related processes, such as recruitment and hiring. These tools are intended to support decision‑making, not replace human judgment.

Adam's Polishes, 8225 North Valley Highway, Thornton, Colorado, United States of America

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