Inside Sales Coordinator

Inside Sales Coordinator II

Our client is seeking an Inside Sales Coordinator II to serve as the primary connection between customers and the sales team. This role will support the full order lifecycle, including customer inquiries, quotations, order processing, fulfillment tracking, shipping documentation, and proactive customer communication. The ideal candidate is organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment.
Responsibilities

Serve as a point of contact for customer inquiries and provide a high level of customer service
Build and maintain relationships with current and potential customers
Provide timely and accurate information regarding orders, products, pricing, shipments, invoices, and service questions
Proactively follow up on leads based on days of supply
Oversee quote development to ensure efficient customer turnaround
Enter and maintain orders, review purchase details, track fulfillment, and manage changes or expedited requests
Monitor delivery timelines and help ensure on-time fulfillment
Develop and discuss potential inventory strategies and long-term business strategies
Monitor customer inventory targets, percentage of business, and days of supply
Understand customer needs to support satisfaction and repeat business
Prepare and process shipping documentation as needed
Maintain procure-to-pay and supplier-management platforms as required by customers
Work closely with marketing and outside sales teams to support campaigns and follow up on marketing leads
Share market insights and customer feedback with internal teams to improve strategies
Communicate proactively with customers regarding delays, changes, or service updates
Participate in training, system upgrades, and cross-functional projects focused on improving the customer experience
Required Qualifications

3 to 5 years of related experience
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Excellent interpersonal and customer-service skills
Strong problem-solving and analytical skills
Strong attention to detail
Proficiency with Microsoft Office Suite or similar software tools
Ability to sit for prolonged periods while working on a computer
Ability to lift up to 15 pounds as needed
Preferred Qualifications

Bilingual proficiency in English and Spanish
Experience with JD Edwards or similar ERP software
Experience with paper machine equipment or OEM manufacturing
Technical school, college-level degree, or equivalent experience
The client offers flexibility with work-life balance, competitive compensation and benefits, a 401(k) with company match, tuition reimbursement, and a focus on sustainability through a climate-neutral footprint worldwide. 4CR4