Inside Sales Coordinator

Introduction
Our client is seeking an Inside Sales Coordinator II to serve as the primary connection between customers and the sales team. This role will support the full order lifecycle, including customer inquiries, quotations, order processing, fulfillment tracking, shipping documentation, and proactive customer communication. The ideal candidate is organized, customer-focused, and comfortable managing multiple priorities in a fast-paced environment.

Responsibilities

Serve as a point of contact for customer inquiries and provide a high level of customer service

Build and maintain relationships with current and potential customers

Provide timely and accurate information regarding orders, products, pricing, shipments, invoices, and service questions

Proactively follow up on leads based on days of supply

Enter and maintain orders, review purchase details, track fulfillment, and manage changes or expedited requests

Monitor delivery timelines and help ensure on-time fulfillment

Develop and discuss potential inventory strategies and long-term business strategies

Monitor customer inventory targets, percentage of business, and days of supply

Understand customer needs to support satisfaction and repeat business

Prepare and process shipping documentation as needed

Maintain procure-to-pay and supplier‑management platforms as required by customers

Work closely with marketing and outside sales teams to support campaigns and follow up on marketing leads

Share market insights and customer feedback with internal teams to improve strategies

Communicate proactively with customers regarding delays, changes, or service updates

Participate in training, system upgrades, and cross‑functional projects focused on improving the customer experience

Required Qualifications

3 to 5 years of related experience

Excellent verbal and written communication skills

Strong organizational and time-management abilities

Excellent interpersonal and customer-service skills

Strong problem-solving and analytical skills

Strong attention to detail

Proficiency with Microsoft Office Suite or similar software tools

Ability to sit for prolonged periods while working on a computer

Ability to lift up to 15 pounds as needed

Preferred Qualifications

Bilingual proficiency in English and Spanish

Experience with JD Edwards or similar ERP software

Experience with paper machine equipment or OEM manufacturing

Technical school, college-level degree, or equivalent experience

Company Benefits & Culture
The client offers flexibility with work-life balance, competitive compensation and benefits, a 401(k) with company match, tuition reimbursement, and a focus on sustainability through a climate-neutral footprint worldwide.

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