Account Manager

Account Manager – Floor Coverings Product Management
Natco is seeking an Account Manager to join our Floor Coverings Product Management team. This hybrid position is based out of our West Warwick, RI corporate headquarters. The Account Manager plays a key role in managing customer accounts and ensuring the accurate setup and execution of product orders under the direction of the Senior Product Manager. This position serves as the primary liaison between suppliers and internal teams, overseeing product data management, documentation review, and order coordination.

What you’ll do:

Serve as the primary contact for assigned customer accounts, ensuring timely and accurate delivery of product orders

Enter and maintain accurate product information for accounts, including SKUs, costs, pricing, weights, dimensions, and supplier details for imported items

Review all vendor and customer orders to confirm item specifications and documentation requirements

Set‑up and maintain organized customer account records in SharePoint

Communicate order information such as cost and delivery dates to internal cross‑functional teams

Coordinate and track sample requests from suppliers for the sales team

Monitor packaging requirements and coordinate with suppliers to secure timely approvals and on‑time shipments of these items

Collaborate with the Compliance team to confirm all product testing requirements are met prior to shipment

Manage a high volume of emails, promptly researching and resolving issues as they arise to maintain smooth account operations

Support continuous improvement initiatives and perform all other duties as directed by the Senior Product Manager

What you’ll have:

An associate degree is required; a bachelor’s degree in business administration, communications, or a related field is preferred. Equivalent combinations of education and relevant experience will also be considered

Experience in project management, account management, or customer‑facing roles is preferred

What you’re good at:

Verbal, written, and interpersonal communication skills

Ability to communicate professionally across all levels of the organization and external suppliers

Proficiency in Microsoft Office Suite, with emphasis on Excel; SharePoint experience preferred

Organizational skills and attention to detail, with the ability to manage multiple shifting priorities under tight deadlines

Self‑motivated and adaptable, with the ability to work independently in a fast‑paced work environment

Critical thinking, problem‑solving, and decision‑making abilities

Math and analytical skills

Collaborative team player with the ability to work effectively across departments

Proactive, deadline‑driven, and able to anticipate and respond to work needs

Our Benefits Package Features:

Paid Time Off & Paid Holidays

Medical, Dental, and Vision

Health Reimbursement Account (HRA)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employer Paid Life Insurance

401(k) Retirement Plan with Company Match

Natco is an Equal Opportunity Employer committed to an inclusive workplace.

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