Studio Ambassador

Coworking Ambassador

Tishman Speyer is looking for a Coworking Ambassador to join the Studio team in New York City. Our Studio team is central to the member experience. Beyond just a beautiful workspace, our top priority is to create a hospitable, welcoming, and fun environment that gets our members excited to come to work each day. As a Coworking Ambassador in New York City, you'll help to build an engaged and connected community at your location. Your focus on hospitality, energetic and warm disposition, and ability to create personal connections with your members will be paramount in helping each member feel like they're a part of the Studio family. We want our members to feel like Studio is the place where they can be most productive and can meet their full potential.
In addition to creating a strong community, you'll also be focused on operational excellence, and creating workspaces that look and feel amazing. As the face of your location you'll be the first point of contact for your members. You'll run point with day-to-day tasks to ensure operational success and help make the member's experience the best that it can be. You'll drive member happiness by assisting with all aspects of the Studio business including operations, events, hospitality, marketing, sales, and much more. This Ambassador will report to the General Manager of the Studio space and is an integral part of the Studio team.
Your key responsibilities:
Manage day-to-day community operations to exceed member expectations and uphold quality and standards of our Studio space
Conduct member feedback analyses to address opportunity areas and create action plans
Develop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of workorders
Manage pantry and supply inventory and ordering, and oversee mail and package process
On-board and welcome new members warmly by managing their move-in process. Send off former members professionally while managing the move-out procedures
Review and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standards
Ensure education and enforcement of the Studio's policies and procedures for all members
Hospitality
Be the first point-of-contact and concierge by working at the front desk, supporting members and guests with questions, and providing a welcoming experience for all
Provide proactive, warm service that goes above and beyond to keep members happy
Plan and execute engaging themed events (i.e. social, wellness, educational) to help members interact with Studio, connect the community, and foster professional development
Promote events with creation of events calendar, management of weekly newsletter, partnership with marketing to post events on social media, and more
Build relationships with local businesses and community organizations to curate programming
Develop innovative ways to surprise and delight members to create a unique experience
Interact with members daily to help develop relationships, foster community connections, and obtain feedback on product quality, event requests, service levels and overall satisfaction
Address member feedback promptly, and loop in the General Manager when needed
Sales
Manage leads and tour pipeline in our Customer Relationship Management platform
Excite prospects by conducting stellar tours and telling the Studio by Tishman Speyer story
Assist with updating the leasing and marketing platforms to attract new members
About you:
Qualifications:
College graduate with four-year degree
2+ years of experience in hospitality, sales, or operations
Experience in customer service
Financial literacy, project management and business operations experience a plus
Due to the nature of the role this position requires onsite presence
Critical Competencies for Success :
Excellent interpersonal, verbal, and written communication skills
Strong organizational and project management skills; Excited to wear many hats and handle several projects at once
Passion for working with people, creating amazing experiences, and leading with hospitality
Takes initiative and is a proactive contributor always focused on continuous improvement
Attention to the small details, ensuring quality and standards are never compromised
Eager to be a part of a fast-paced and dynamic work environment
Community-Focused Requirements:
You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community
You will roll up your sleeves because no task is too big or too small – you are team player and willing to help with any task
You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
You find a way to make the member happy in each interaction so they walk away with a smile
You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management
Additional Requirements:
Prolonged periods of standing
Frequent walking
Occasionally lift and/or move 10-20 lbs
*This role requires an onsite presence
The base compensation range for this role is $50,000 -$57,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.
Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.