STUDIO AMBASSADOR

STUDIO AMBASSADOR

WTHN is making modern wellness rooted in Traditional Chinese Medicine accessible. We offer acupuncture, cupping, ear seeding services as well as a curated wellness boutique. We have locations in Flatiron, Upper West Side, Williamsburg and our newest location opening in NOHO summer 2025!
THE RESPONSIBILITIES

Able to prioritize tasks and pivot to the needs of the business including booking appointments, changing appointments, and helping clients book over the phone and through our website
Upholds operational policies and procedures to optimize performance and ensure consistent client experiences.
Able to uphold HIPAA compliance throughout the studio
Provide exemplary client experience through exceptional hospitality
Fosters a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house.
Support Management team with admin tasks such as ordering, scheduling, and goal tracking
Assists in merchandizing and stocking the sales floor
Passion for selling products and loves to teach clients about new arrivals.
THIS ROLE IS FOR YOU IF…

You have

superior customer service skills

and are a “hospitality champion” among the team, leading by example in each client interaction. You can provide exceptional service in person, on the phone, and via email - no matter how difficult the situation.
You have a

passion for wellness and helping people.
You can communicate clearly and professionally with your leadership, teammates, and clients.
You take feedback well and are constantly striving to learn and evolve in your work environment.
You are available to work flexible
on-traditional hours including at least one weekend day weekly and some holidays
Strongly preferred: 1+ years experience working in a retail environment with experience taking a leadership role in a brick & mortar retail or service business
WTHN VALUES

Lead with empathy

We create a space for all to be seen, heard, understood and appreciated. Our environment is welcoming, non judgmental, authentic and grateful.
Empower with education

Empowering ourselves, our clients and the world through continuous learning and sharing about acupuncture and TCM. Learn something new, or share your knowledge with a client or other team member every day.
Details make the magic

We take great care in the environment and approach every interaction as an opportunity to lift someone’s day. Studio design, cleanliness, hospitality touchpoints and personal interactions set us apart.
(Healing) freedom within a framework

We ensure individuality and space to create healing magic while providing policies, practices and guidelines to deliver consistency and quality of experience for all clients and studios.
Feedback is fuel

We commit to improving our individual skill sets, celebrating wins and creating a safe place to solve issues and voice concerns. Positive and constructive feedback are essential to our growth & happiness.
A collaborative community

We all work together proactively to help each other, our clients and WTHN succeed. We thrive on creating long-lasting and fulfilling relationships.
WTHN Perks!!

Complimentary monthly staff acupuncture and herbs
35% off all retail products
15% off services and products for limited family & friends
401K
Hourly Base Pay
Product commission
Membership and Package Commission
Pay: From $18.00 per hour
Job Type: Part-time
Shift schedule: Weekends as needed, Holidays
Work Location: In person

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