Director - Infrastructure, SAP Basis & Cloud Operations Strategy

SAP NS2 Director - Infrastructure, SAP Basis & Cloud Operations Strategy

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Director – Infrastructure, SAP Basis & Cloud Operations Strategy
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager’s approval to transfer.
Job Summary
We are seeking a senior Director-level Infrastructure leader with deep expertise in SAP Basis and Cloud Operations, who will shape the strategic direction of service delivery, operational excellence, and customer experience across our customer environments. This role focuses on defining, governing, and evolving the operating model for SAP and cloud services, while acting as a trusted executive advisor to customers/Customer facing unit and internal leadership teams.
The individual will bridge technology, delivery, and customer business outcomes, ensuring infrastructure services are aligned to long term transformation goals.
Executive Customer Strategy & Advisory
Serve as a senior strategic advisor to stakeholders within SAP NS2 and customer-facing unit
Lead executive governance discussions on service health, transformation, and roadmap alignment
Build and sustain long-term strategic partnerships with key customers
Define and evolve the end-to-end service delivery and operations model
Establish frameworks for service quality, reliability, and experience measurement
Ensure alignment between: Delivery organization capability, Infrastructure and platform strategy, Drive standardization, scalability, and governance across SAP and cloud operations
Service Transformation & Continuous Improvement
Own the service transformation agenda across accounts
Define and track strategic service KPIs and experience metrics
Drive enterprise-wide continuous improvement and maturity initiatives
Lead initiatives in: Operational simplification, Eliminate systemic inefficiencies through structural and architectural improvements
Customer Insight & Organizational Influence
Act as the voice of the customer at the executive and leadership level
Capture and synthesize customer sentiment into strategic operational direction
Influence internal leadership, delivery, and engineering teams on priority setting and investment decisions
Ensure customer experience insights directly shape service roadmap and engineering focus
Leadership & Cross-Functional Influence
Provide thought leadership across infrastructure, SAP, and cloud operations domains
Mentor senior delivery and technical leaders on service strategy and customer engagement
Partner with: Delivery leadership, Engineering / architecture teams, Account executives and customer success teams, Drive alignment across global delivery organizations
Required Skills & Experience
15+ years of experience in enterprise infrastructure, SAP Basis, or cloud operations leadership
Strong expertise in SAP ecosystems and enterprise-grade cloud platforms (AWS / Azure / GCP)
Proven experience in customer-facing executive roles (CIO-level engagement preferred)
Strong background in service strategy, IT governance, or infrastructure architecture
Deep understanding of enterprise operating models and IT service management frameworks
Exceptional ability to connect technology strategy with business outcomes
Strong influence, communication, and stakeholder management skills at executive level
Must be able to travel up to 40% of the time
We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 176300-374200USD .The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope of the role, location, etc. as determined through thislection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Nearest Major Market: Washington DC

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