Candidate Relations Coordinator - In-Office, 40h/week

Candidate Relations Coordinator

Location: Lehi, Utah

Regular full-time position working 40 hours per week

Monday-Friday, 8AM-5PM

Pay rate is $19.50 per hour, paid every 2 weeks

In office only, no remote

Our Successful Candidate
We are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.

Working closely with candidates and call center agents, the Candidate Relations Coordinator acts as an escalation point to provide high-quality customer service in the Customer Service Center. The Candidate Relations Coordinator also ensures smooth delivery of client programs.

PRIMARY RESPONSIBILITIES
Program and Client Service

Follow through with incidents, reports, and projects

Receive and respond to client queries through calls, chat, and email

Act as an escalation point for service-related issues

Identify opportunities for improvement and efficiencies

Call Center Support

Respond to and resolve customer queries

Input accurate customer information into the database

Provide performance feedback as required

Education and Experience

Minimum High School Diploma or Equivalent

Experience training, teaching, or coaching

3+ years of customer service experience preferred

Skills, Knowledge, and Abilities

Excellent oral and written communication skills

Ability to multitask. Will need to answer customer calls, chats, and emails; often simultaneously.

Familiar with various training tools and models; understanding of learning styles preferred

Proficiency in Microsoft Office Suite (Excel, Word, etc.)

Effective problem-solving skills

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

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