Dynamic Museum Group Experience Coordinator

Full Position Summary
The Museum of Fine Arts, Boston is looking for a Group Sales Assistant to provide superior customer service as they engage with MFA groups and visitors. Under the direction of the Group Experience Managers, this position performs diversified duties relating to the visit of scheduled groups at the MFA. A successful candidate will promote the MFA’s mission by providing a quality group experience from the initial inquire to the day of the visit.

Essential Functions

Respond to all incoming inquiries via Phone/Email/Online

Work with group leaders and teachers to plan and schedule their group visit

Process orders in ticketing system and transmit visit confirmations with accuracy

Collaborate with Group Experience team, Protective Services, Member and Visitor Services Representatives to strive for rewarding visits for all groups and visitors

Greet and welcome all groups on arrival and ensure smooth check in for groups

Answer questions concerning group reservation details and act as an on-the-spot troubleshooter in the Museum for any group issues

Serve as the liaison between the group contacts and all other Museum departments

Respond to and resolve customer service or ticketing issues as necessary

Secondary Functions

Develop familiarity with Museum Collection areas and guided tour content

Maintain stock of Group collateral and all appropriate office supplies

Process payments, billings and refunds as necessary

Excellent planning and time management skills

Able to multi-task while maintaining high level of accuracy

Perform Pre and Post visit communications

Assist in training and overseeing Group Experience Representatives

Be proactive in approaching visitors and answering questions, including the location of amenities, as well as general Museum inquiries.

Qualifications

Minimum of two year’s experience in a frontline customer service role

BA, Associate or comparable experience

An interest in art and engaging with the community

Strong interpersonal skills, with a desire to provide exemplary customer service experience

A collaborator with excellent problem-solving skills

Supportive of the Museum’s efforts commitment to inclusion, diversity, equity and accessibility (IDEA)

A high energy level and excels in working in a fast-paced environment

Excellent computer literacy. Knowledge of Tessitura Ticketing System is preferred

Ability to lift up to 50lbs
Able and willingness to work outdoors as necessary

Evening and weekend hours will be required as necessary to meet visitor demands.

The Museum reserves the right to change job descriptions.

Salary And Schedule
Full-Time Salary, 35 hours per week. 8:30am - 4:30pm, Monday-Friday. Occasional evening and weekend hours may be required to meet visitor demands.

Starts at $48,500 - $50,500

This position is a member of the United Auto Worker's Union

The MFA is an equal opportunity employer.
The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.

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