Program Coordinator

Work Schedule: Fixed daytime hours Monday-Friday

Telework Availability: On-campus Position

FLSA Status: Non-Exempt

Employee Classification: Regular full-time (staff 30+ hours)

Months per year: 12

Title: Program Coordinator

VP Area: Auxiliary Enterprises

Department: Campus Card Office

Work Schedule: Fixed daytime hours Monday-Friday

Telework Availability: On-campus Position

FLSA Status: Non-Exempt

Employee Classification: Regular full-time (staff 30+ hours)

Hours per week: 40

Months per year: 12

Job Purpose
The position is responsible for the day-to-day operations of the department, including provisioning mobile credentials, issuing physical ID cards and badges, and managing all parking permit services. The individual maintains and operates specialized equipment used in the production of each item and collaborates with campus partners to resolve issues affecting the use of mobile credentials, campus ID cards and badges, and parking permits. Strong organizational skills are essential, as the position must prioritize multiple tasks with competing deadlines and navigate efficiently across multiple software applications. The individual also supervises a team of student staff, establishing work shifts, tracking hours worked, and approving time sheets. This position experiences fast-paced periods during peak times and requires the ability to manage high volumes of credentialing and parking-related requests while maintaining accuracy and service quality.

Essential Functions
50% - Operations
Responsible for processing applications, renewals, replacements, and payroll deductions (when applicable) for campus partners when issuing mobile credentials, ID cards, badges, and parking permits.

Documents operational processes, contributes to ongoing process improvement, and works extensively with dynamic spreadsheets to analyze information and ensure data accuracy.

Daily responsibilities include managing service requests through established workflows, email, Zoom, phone, and in-person interactions, as well as overseeing supplies used for card production and parking permit distribution.

The role also involves troubleshooting issues related to door access, meal plans and Bulldog Bucks, Papercut, and other integrated systems, while maintaining all production equipment and associated software.

Collaboration with IT is essential for developing and testing system enhancements that improve service delivery.

The position participates in professional associations to stay current with industry best practices and maintains and updates departmental website content.

Additional responsibilities include processing Bulldog Bucks transactions, assisting with parking ticket reconciliation, providing backup support for meal plan operations, and coordinating event parking needs such as temporary permits, validations, and policy education.

30% - Hire and Supervise Student Staff
The position is responsible for hiring, training, and supervising student staff while providing ongoing guidance, support, and performance evaluations.

It is responsible for fostering a collaborative, growth-oriented work environment that encourages both professional and personal development among student employees.

15% - Customer Service, Communications, and Marketing
Deliver comprehensive customer service and communication support to students, affiliates, vendors, faculty, staff, parents, campus partners, and off-campus merchants.

Educate customers on available self-service options and leveraging electronic tools to enhance the overall cardholder experience.

Maintain a positive, empathetic, and professional demeanor while responding promptly to inquiries and delivering service through walk-ins, phone, email, Zoom, text, and workflow systems.

Respon

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