Join our dynamic team at Bickford Senior Living as a Family Advocate!
The Family Advocate is the sales leader that drives occupancy and revenue in a Bickford Branch while maintaining empathy and compassion for the senior and their family.
Benefits
- Full‑time employees are eligible for all benefits (medical, dental, vision, and voluntary products).
- Bonus opportunities.
- Part‑time employees (29 or fewer hours per week) are eligible for Voluntary Life and Voluntary Short‑Term Disability.
- Benefits start on the 1st of the month following 30 days of employment.
- Prescription savings plans.
- All employees are eligible for a 401(k) with employer match.
- Daily pay available.
Responsibilities
- Conduct exceptional, personalized tours and lead follow‑ups to prospective residents and families.
- Manage the customer relations management tool (CRM) to ensure follow‑up is documented and organized.
- Ensure branch staff are trained to provide phone and tour hospitality.
- Help manage the move‑in process to ensure a smooth transition for residents and families into the branch.
- Identify and build relationships with community professionals to maximize referred leads.
- Stage the branch appropriately to maximize the customer’s experience.
- Conduct weekly and quarterly goal‑setting meetings with branch leadership team members.
Qualifications
- High‑school diploma or GED required; bachelor’s degree in sales or marketing preferred.
- Experience in senior housing sales leadership preferred but not required.
- Proficiency in Microsoft Office (Windows, Outlook, Excel) and ability to learn new applications.
- Excellent written and verbal communication skills.
- Strong organizational and time‑management skills.
- Good judgment, problem‑solving, and decision‑making capabilities.
- Valid driver’s license with a driving record compliant with Bickford’s insurance carrier guidelines.