Senior Strategic Caller

What We Need
Corpay is currently looking to hire a Senior Strategic Caller. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will support our client’s vendor base for B2B payments; simplifying the payment process and providing better control and visibility for our clients. This position is responsible for contacting vendors via phone to develop new vendor relationships for our clients and generate new revenue. Responsibilities also include fostering the client relationships sold and working closely with Vendor Enrollment management, as well as the Implementation and Sales teams, to develop plans to build or retire quota. You will report directly to the hiring manager and regularly collaborate with other team(s)/department(s).

How We Work

Assigned workspace in Brentwood, TN

Company-issued equipment

Formal, hands‑on training

Role Responsibilities

Placing calls to Strategic vendors not currently participating in the program Maintaining vendor queue, appropriately prioritizing calls, retiring non‑accepting vendors, and ensuring campaign completion within appropriate timelines

Entering vendor and/or client data within designated databases and accurately noting vendor contact and acceptance information

Discussing enrollment statistics with clients, sales, and/or project management

Liaising between vendor and client; discussing payment issues or negotiating payment terms

Circumventing vendor objections by proposing alternate payment options

Handling inbound (80+) and outbound calls in a professional manner

Utilizing multiple applications provided by Corpay in order to assist customers efficiently and in a timely manner

Demonstrating effective oral and written communications with customers, department personnel, and management

Proficiently in being able to cross‑sell additional products and services

Transferring calls to the appropriate department or staff

Providing customers with accurate account information in a fast‑paced environment

Good interpersonal skills and teamwork awareness

Multi‑tasking, listening, inputting data, probing, providing solutions, and navigating through various screens while applying basic customer satisfaction techniques

Additional tasks assigned as determined by business needs

Qualifications & Skills

High School Diploma or GED required; Bachelor’s Degree is preferred

3+ years of high call volume experience

2‑3+ years previous experience in inside sales/telesales or sales support preferred

Must be focused and detail‑oriented, with the ability to handle multiple assignments promptly and effectively

Must be able to manage time effectively and work independently without direct supervision

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