Senior Strategic Caller

What We Need

Corpay is currently looking to hire a Senior Strategic Caller. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will support our client's vendor base for B2B payments; simplifying the payment process and providing better control and visibility for our clients. This position is responsible for contacting vendors via phone to develop new vendor relationships for our clients and generate new revenue. Responsibilities also include fostering the client relationships sold and working closely with Vendor Enrollment management, as well as the Implementation and Sales teams, to develop plans to build or retire quota. You will report directly to the hiring manager and regularly collaborate with other team(s)/department(s).

How We Work

As a Strategic Caller, Corpay will set you up for success by providing:
Assigned workspace in Brentwood, TN
Company-issued equipment
Formal, hands-on training
Role Responsibilities

The responsibilities of the role will include:

Placing calls to Strategic vendors not currently participating in the program Maintaining vendor queue, appropriately prioritizing calls, retiring non-accepting vendors, and ensuring campaign completion within appropriate timelines
Entering vendor and/or client data within designated databases and accurately noting vendor contact and acceptance information
Discussing enrollment statistics with clients, sales, and/or project management
Liaising between vendor and client; discussing payment issues or negotiating payment terms
Circumventing vendor objections by proposing alternate payment options
Handling inbound (80+) and outbound calls in a professional manner
Utilizing multiple applications provided by Corpay in order to assist customers efficiently and in a timely manner
Demonstrating effective oral and written communications with customers, department personnel, and management
Proficiently in being able to cross-sell additional products and services
Transferring calls to the appropriate department or staff
Providing customers with accurate account information in a fast-paced environment
Good interpersonal skills and teamwork awareness
Multi-tasking, listening, inputting data, probing, providing solutions, and navigating through various screens while applying basic customer satisfaction techniques
Additional tasks assigned as determined by business needs
Qualifications & Skills

High School Diploma or GED required; Bachelor's Degree is preferred
3+ years of high call volume experience
2-3+ years previous experience in inside sales/telesales or sales support preferred
Must be focused and detail-oriented, with the ability to handle multiple assignments promptly and effectively
Must be able to manage time effectively and work independently without direct supervision
Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required
Analytical and general math skills are required
Ability to react quickly and decisively to resolve customer issues
Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
Relies on extensive experience and judgment to plan and accomplish goals
Proficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential
Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms:

Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.