Season Ticket Member Experience & Growth Manager

Job Description
The Washington Spirit is seeking an Account Manager, Membership Service who will play a key role in driving Season Ticket Member retention through exceptional service and relationship management. This position is focused on building authentic, long-term relationships with members while delivering a best-in-class experience that strengthens loyalty and engagement across our fan base.

This role is responsible for managing an assigned book of business, executing renewal strategies, and identifying opportunities to generate additional revenue through upselling, cross-selling, and referrals. The Account Manager will serve as a primary point of contact for members, ensuring a seamless and personalized experience throughout the season and beyond.

The ideal candidate is a proactive, relationship-driven professional with a passion for sports, a commitment to delivering outstanding customer service, and the ability to thrive in a fast-paced, team-oriented environment.

Key Responsibilities
Membership Service & Retention

Drive Season Ticket Member retention through proactive communication and consistent engagement

Build and maintain strong relationships through outbound calls, in-person interactions, matchdays, and exclusive events

Execute the annual membership renewal campaign and support retention initiatives

Respond to member inquiries, concerns, and requests within 24 business hours

Revenue Growth & Sales

Identify opportunities for upselling, cross-selling, add-ons, and referrals to drive incremental revenue

Generate new business through prospecting, networking, and outreach efforts

Meet or exceed individual and team sales and prospecting goals

Member Experience & Engagement

Educate members on all benefits, programs, rewards, and exclusive experiences

Assist in the planning and execution of member events and engagement initiatives throughout the yearDeliver a personalized and premium experience that enhances long-term loyalty

Relationship Management & CRM

Maintain accurate and detailed records of all member interactions and account activity within CRM systems

Execute touchpoint strategies in collaboration with Ticketing Leadership and Business Intelligence teams

Ensure all client profiles and engagement history are consistently up to date

Matchday & Event Responsibilities

Attend all home matches and support operations in Season Ticket Member areas

Participate in matchday activations, events, and other organizational initiatives as needed

Qualifications & Experience
Required

Bachelor’s degree from an accredited four-year college or university

1–2 years of experience in sports, entertainment, or a related customer-facing role preferred

Strong communication, interpersonal, and relationship-building skills

Highly motivated, goal-oriented, and proactive with a positive attitude

Ability to manage multiple priorities in a fast-paced, high-pressure environment

Strong organizational skills and attention to detail

Willingness to work flexible hours, including evenings, weekends, and holidays

Proficiency in Microsoft Office Suite

Preferred

Experience working in professional or collegiate sports

Familiarity with ticketing systems such as Archtics and Ticketmaster

Key Competencies

Passion for delivering exceptional fan experiences

Strong relationship management and service-oriented mindset

Ability to identify revenue opportunities and support sales initiatives

Excellent communication and interpersonal skills

Highly organized with strong time management abilities

Adaptability and problem-solving skills in a dynamic environment

Location
This role is based in Falls Church, VA, with a hybrid work structure and frequent presence at matches and events in Washington, DC.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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