Member Account Specialist (Collections)

Member Account Specialist

Location: Sugar Land, TX 77479 (16320 Kensington Drive). Employment: Full Time (9:00am‑6:00pm Monday‑Friday; rotating Saturday 9:00‑2:00). Houston Federal Credit Union.
Role

To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral and minimizing losses on negative deposit accounts.
Essential Functions

Contact delinquent and negative balance accounts by phone and mail; take appropriate action to bring accounts current.
Analyze the financial situation of delinquent borrowers and recommend repossession of collateral when necessary.
Document all contacts with detailed notes and reports on collections activity.
Prepare reports as assigned and provide accurate reporting on deadlines.
Testify at legal proceedings as required.
Inform management of trends in loan underwriting that contribute to delinquent/charged‑off loans.
Perform other duties as assigned.
Performance Measurements

Ensure timely contact of members with delinquent loans to inquire about repayment intent.
Ensure timely contact of members with negative balance accounts to bring them positive.
Maintain accurate, detailed and complete records of all collection and recovery activity.
Ensure collection activity complies with credit union policy, BSA, OFAC and other regulations.
Enter concise professional memos in the collections system for each contact or attempt.
Prepare reports accurately meeting established deadlines.
Provide professional assistance and support to members and associates, troubleshoot and resolve inquiries in a timely, friendly and accurate manner.
Maintain a professional work environment and businesslike appearance.
Maintain a dependable record of attendance and timeliness.
Knowledge and Skills

Experience: One to three years of similar or related experience.
Education

A high school education or GED.
Interpersonal Skills

Work involves extensive personal contact and requires confidentiality, discretion, diplomacy and tact in communication.
Preferred Qualifications

Ability to communicate in Spanish and English.
Core Values

Integrity, Honesty & Respect
Passion, Commitment & Enthusiasm
Seek Excellence in All We Do
Work Hard and Have Fun
Friendly Service and Superior Value

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