Personal Lines Client Account Manager

Job Summary
HUB International is a top 5 global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. This position is located in our downtown San Antonio office and offers a hybrid schedule (3 days in office; 2 days remote) after an initial onboarding period.

Responsibilities

Managing a book of personal lines insurance business focused on mid‑market accounts.

Preparing annual review reports and conducting client meetings to review the insurance program and making appropriate recommendations for improvements.

Working closely with a sales producer and other team members on all aspects of client service, marketing, and renewals while adhering to HUB’s best practices and standard procedures.

Acting as a liaison between clients and insurance carriers, resolving service issues, negotiating with underwriters, and troubleshooting claims and billing issues.

Understanding clients’ insurance objectives and performing critical analysis to compare insurance plans for suitability.

Helping develop new business from existing accounts and assigned leads and exploring cross‑selling opportunities when appropriate.

Qualifications

High School Diploma / GED; College degree strongly preferred.

Few years of experience in an insurance Account Management role or Client Service Associate role (brokerage experience preferred), or a strong interest in insurance coming from a customer‑service role.

Demonstrated oral and written communication skills with the ability to effectively interact with all levels within the organization.

Computer proficient with Microsoft Office Suite, Outlook, and AMS (Epic preferred).

Must have, or be willing to obtain, Property & Casualty License.

Change advocate; eager to go above and beyond and enjoy a collaborative work environment.

Required Experience

1‑2 years of relevant experience.

Required Travel
No travel required.

Required Education
High school or equivalent.

Equal Opportunity Employer
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E‑Verify Program
We are committed to ensuring that our hiring practices are fair and inclusive. Please contact HUBRecruiting@hubinternational.com for accommodation requests only; do not use this contact information to inquire about the status of your application.

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