IFM Contract Relationship Manager

Grow with us

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H‑1's, H‑1B1's, E‑3's, O‑1's, and TN's. Ericsson also does not hire F‑1's working on CPT or EAD for this position.
This role is a hybrid position with the expectation to work onsite (3) three days a week in the Ericsson office located in Plano, Texas and relocation is not offered for this position.
About this opportunity

Ericsson's Group Central Real Estate team provides strategic support to business market areas, building top‑tier IFM partnerships that create value, drive efficiency, ensure governance, and promote sustainability. This position centrally manages relationships with IFM suppliers, reports to the Head of IFM & Workplace Services, and works closely with cross‑functional partners and the leadership team. As Market Areas are delivered through outsourced parties, managing this relationship is key to successful Workplace Services delivery.
This role leads strategic supplier partnerships through Account Development Plans, performance indicators, and contract mechanisms, serving as a trusted advisor and commercial driver. The position supports major contract renewals and requests for proposals while participating in global IFM initiatives. The role enhances collaboration to foster innovation across IFM, Sustainability, Workplace Experience, and Technology, creating data‑driven solutions that combine technology, expertise, and operational excellence.
What you will do

Own and govern the Central RE relationship and Global Services Agreement with the IFM supplier, ensuring strategic alignment and continuous improvement across regions
Drive the Account Development Plan, engage in market analysis with suppliers, and identify new contractual opportunities
Contribute to Real Estate thought leadership and develop best practice processes, strategies, and procedures
Support commercial negotiations ensuring adherence to governance and compliance throughout
Maintain key statistics, updates, and collateral in relevant knowledge repositories
Support commercial model development, including pricing and resourcing
Collaborate with internal stakeholders, including senior leadership, to gather input and ensure alignment on strategies and messaging
Conduct regular IFM contract reviews to assess effectiveness, share insights, and identify improvement opportunities across the organization
Skills you will bring

Bachelor's or Master's degree in a relevant field
At least 5 years of IFM bids or solutions IFM contract experience, including outsourced bundled, integrated, or vested contracts, preferably across multiple countries
Proven negotiation, stakeholder, and supplier management skills
Strong project management skills, including task prioritization, deadline management, and delivering results under pressure
Ability to work effectively with diverse teams and internal partners across multiple countries
Excellent written and verbal communication skills with attention to detail
Strategic mindset with analytical thinking skills and ability to develop effective value propositions
Deep understanding of real estate processes, models, and strategies
Strong change and improvement management skills with adaptability and continuous improvement focus
Excellent influencing abilities and facilitation skills
Self‑starter capable of working independently while contributing as a cooperative team member
Emotional intelligence and ability to adapt style to the situation
Benefits

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job‑related knowledge, qualifications, skills, education, training, and experience.
Short‑Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro‑ration rules apply.
Sales Incentive Plan (select STV or SIP): Your pay also includes the opportunity for sales incentives as a part of Ericsson’s Sales Incentive Plan. Actual payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual incentive target. Certain eligibility and pro‑ration rules apply.
Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security

We invest in both your short and long‑term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short‑term and long‑term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
Your Time

Your work‑life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Paid time off is pro‑rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits

Ericsson offers many other company‑paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
Equal Opportunity Employment

Ericsson is proud to be an Equal Opportunity employer.
Accommodations for Disabilities

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

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