Lithia & Driveway is hiring: Communication Specialist in Medford

Dealership:L0105 Lithia Home Office

Lithia & Driveway | Communications Specialist

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

Location: Medford, Or (preferred - open to remote)

Compensation Range: $16.85-$24.05/hr, with a typical starting range of

$20.50-$21.00/hr. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

What You’ll Do

Customer Support

Resolve customer inquiries related to payments, inventory, funding, banking, and general concerns

Provide support across phone, email, and chat channels

Escalate and document issues appropriately

Operations & Problem Solving

Partner with Shared Services teams to identify solutions and perform root cause analysis

Navigate multiple systems efficiently in a fast-paced environment

Assist with process improvements and knowledgebase updates

Collaboration & Performance

Meet Quality Assurance and performance expectations

Prioritize tasks effectively while maintaining accuracy

Build strong relationships with dealerships, leadership, and cross-functional teams

What You’ll Bring

Minimum 2 years of related experience

Strong attention to detail and a strong sense of urgency

Excellent written and verbal communication skills

Proven ability to manage multiple systems simultaneously

Associate’s degree preferred (not required)

Background in banking, finance, or accounting strongly preferred

Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus

We offer a comprehensive benefits package designed to support you and your family, including:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs ​

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.