Program Coordinator - Advocacy

Customer Advocacy Specialist

Location: Remote US
Duration: 6 Months Contract with possible extension
PR: $30.00 - $34.00/hr on W2
Manager is looking for someone experienced with customer advocacy and ideally ReferenceEdge
Job Description:
We are seeking a contractor to provide flexible operational support across our Customer Advocacy program. This role blends day-to-day program coordination with critical data management responsibilities, including file migrations, audits, and cleanup.
It's a great fit for someone who is equally comfortable with content workflows and the behind-the-scenes data hygiene that keeps advocacy programs running at scale.
Responsibilities
Advocacy Program Support: Assist with sourcing and maintaining the customer advocate pipeline. Support 1:1 reference requests, track usage, and help maintain accurate customer attributes in the reference database.
Content & Asset Coordination: Support the workflow for customer success stories and other advocacy assets from initiation through publication. Coordinate across internal teams to keep projects moving.
Speaker & Event Support: Assist with speaker list management, outreach coordination, and logistics support for events.
File & Data Migration: Support the migration of advocacy-related files, records, and assets across platforms and systems. Document migration workflows and flag data quality issues.
Database & Program Audits: Conduct regular audits of the reference database and advocacy program records to ensure accuracy, completeness, and compliance with program standards. Identify and resolve duplicate, outdated, or missing records.
Process Documentation: Help document and maintain standard operating procedures for both program and data management activities.