Sales Operations Manager

Requirements

Illumio is seeking a motivated, detail-oriented, and creative individual to join our Sales Operations team as a Sales Operations Manager

The ideal candidate will be passionate about developing and implementing strategies to support both the sales organization as well as other teams related to the lead to cash process

Bachelor's degree required with an emphasis in Finance or Accounting preferred

3-5+ years of previous Sales Operations experience

Proficient with MS Office Suite. Advanced level Excel skills preferred

In-depth experience with Salesforce.com required

Ability to take initiative, work flexibly, and set priorities with minimal direct supervision

Approach and address issues with creative solutions

Strong analytical skills, disciplined attention to detail, highly organized and thorough

Demonstrated ability to prioritize and manage multiple assignments with competing deadlines

High energy level and passion in getting the job done right

What the job involves

The position is an experienced level role that will report into the Director of Sales Operations and work to support a variety of sales related programs and initiatives across North America, Europe, and Asia

The Sales Operations Manager will work cross-functionally with several organizations at Illumio (including sales, marketing, operations, finance, and support) with the primary objective of enabling sales leadership to make effective, analytically driven, and strategic operating decisions

The role will be instrumental in enabling sales, channel, and marketing teams to work efficiently and effectively within our tool stack by automating processes, providing general database and program support, and evaluating various sales performance indicators

Additionally, the Sales Operations Manager will oversee pipeline management and collaborate closely with sales leaders to ensure the accuracy of sales forecasts

Respond to ad hoc requests flowing into the sales operations group from various teams, regarding reports, processes, requests for assistance, and general support

Support territory management, including aligning Accounts and Opportunities with Sales reps

Manage and facilitate the lead to opportunity process in support of the sales teams

Assist in developing training for and onboarding new sales team members

Audit and maintain processes to ensure the accuracy of the data quality within the Salesforce.com database

Build, run, and analyze reports and dashboards for users and managers & in doing so provide insight into the business

Ensure forecast accuracy and submission for sales teams within Clari

Create and maintain documentation on processes, policies, and relevant training materials

Serve as a trusted adviser to sales and channel teams on product configuration and business terms to support the sales effort

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