Director, Global Business Management, GCM
Location: USA - Austin, Las Cimas Pkwy
Division: Group
Purpose of the role
- Ensure growth and business retention
- Ensure and increase profitability
- Defend share of wallet in CL
- Build a trustful relationship with Customer WW Procurement Global
- Commercial face to customer
- Be the main contact for GCM senior leadership
Key Responsibilities
- Strategic:
- Spearhead conceptualization and negotiation of new Global Commercial Framework
- Develop innovative strategies to improve profitability and reduce commercial risk
- Own rate card roadmap including commercial strategy and negotiation of renewals and re‑pricings
- Commercialize Global Strategic Programs (DC Optimization, DC Data Foundation, DC Automation, etc.)
- Develop, prepare and negotiate CL pricing, tenders and RFP responses in cooperation with regional business leads, P’L owners, SD and GAD
- Drive innovation for all commercial aspects, business reporting, proposals, etc.
- Contribute to Strategic Account Plan and execution of account strategy
- Direct regional business leads and serve as escalation point
- Lead negotiator for contractual negotiations in compliance with contractual framework
- Customer relationships:
- Primary customer interface to Customer’s WW Head of DC Procurement
- Primary interface to Customer’s Procurement in AMR region and secondary in APAC and EMEIA regions
- Team & DSV:
- Lead the Business Management team within the Customer GCM account (2-3 FTE)
- Secure alignment and agreement with CL P’L owners for all CL proposals
- Partner with the GCM Head, GAD, Account Exec and Account Sponsor to ensure alignment with wider company customer strategy
- P/L & KPIs:
- Responsible for account P’L
- Retain and improve revenue and profitability in collaboration with Country P’L owners, GCM Head and GAD
- Annual sustain / growth of revenue
- Annual growth of EBIT (total and %)
- Defend share of wallet
- Plan for loss‑making sites
Skills & Abilities
- Education: Bachelor's degree in Engineering, Business, Logistics or equivalent
- Minimum 10 years logistics operations management experience and/or commercial/business development experience with large retailers or 3PL
- Strong proficiency in MS Office applications
- Working knowledge of industry WMS
- English proficiency (reading, writing, verbal)
- Intermediate mathematical, accounting, and financial skills
- Excellent verbal, written and presentation communication skills
- Ability to navigate within a matrixed organizational structure
- Results‑oriented and able to meet timelines
- Ability to work well under pressure and multi‑task
- Demonstrated ability to work in a complex matrix environment across multiple levels
- Ability to motivate and inspire others to achieve
- Ability to question and challenge existing ways of thinking
- Experience in a client‑centric environment with accountability for both operations metrics and client relations
- Enjoy teaming to troubleshoot and solve existing problems
- Direct experience preparing budgets and participating in financial reviews with solid understanding of cost variances
- Has led high‑performing teams and can recruit, develop and motivate superior talent
- Integration experience with the supply chain industry is helpful
Preferred Qualifications
- Master’s degree preferred
- Third‑party logistics experience preferred but not required
- Involvement in relevant professional organizations desirable
Physical Demands
Frequent traveling by plane and automobile. Frequently sitting, bending, walking and standing. Ability to lift 21–50 pounds, reach above shoulder, reach outward, squat, or kneel. Requires use of hands to finger, handle or feel objects, tools or controls. Requires close vision and distance vision.
Compensation & Benefits
Expected base pay range: $145,000 – $160,000 USD annually, adjusted for experience, skills, education, and location. Benefits include medical, prescription, dental, vision, and life insurance; flexible spending accounts and health savings accounts; short‑ and long‑term disability coverage; wellness resources; Employee Assistance Program; 401(k) plan with up to 5% company match; paid time off programs and paid company holidays.
EEO Statement
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. For assistance or accommodation during hiring, contact Human Resources at DSV reserves the right to defer or close a vacancy at any time.
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