Job Summary And Qualifications
The Senior Strategic Account Manager role is a primary driver in the relationship between HealthTrust Account Management and AdvantageTrust in the IDN non-acute space. Serves as regional team lead to the Account Management team, overseeing education, best practice, process maintenance, and an escalation point of risk. Responsible for maintaining and building strategic partnerships in our member base. Responsible for delivering best in class service to company membership and stakeholders to ensure implementation and alignment of supply chain solutions. Driving business growth within portfolio of assigned accounts; key drivers are helping our members reduce costs, improve quality, achieve standardization, and eliminate waste. Responsible for establishing and maintaining professional business relationships with members, vendors, and internal teams. Ability to work collaboratively as part of a team, delivering high quality work in a high demand work environment, is key. Assures all business partners have an outstanding experience with HealthTrust such that they would recommend and promote our services to others.
What you will do in this role
- Serves as a regional team lead to Account Management working towards effective member and vendor communications to promote portfolio alignment and increase competency.
- Provides training and helps Account Managers and Associate Account Managers advance through the Department’s Account Management Development Plan
- Coordinates support for Account Directors, assigning work and/or projects as approved by leadership
- Lead process improvement strategies that deliver more efficient and consistent member value
- Establishes and maintains professional business relationships, expedites HealthTrust contract participation and aligns HealthTrust service-line solutions for the benefit of assigned members
- Acts as liaison between members and our internal teams to ensure timely and successful delivery of our solutions
- Achieve reputation for consistent quality, process and work‑flow discipline, task execution, judicious exception, and risk management
- Continually works to improve company and individual performance through measures of reliability, transparency, competency, sincerity, fairness, and vulnerability
Relationship Management
- Manage and maintain levels of accounts up to include our largest ASC groups and annual spend up to $50 Mil per group.
- Primary in managing Critical Access Hospitals ensuring contract penetration, compliance, and member retention.
- Prepares agendas and related data analytics for meetings and quarterly business reviews
Account Health
- Requests custom reports from Data Analytics team for market share analysis, tier maximization and contract compliance
- Utilizes vendor reported data and member spend data (via InSight or distributors) to identify compliance, conversion and tier max opportunities
- Identifies and shares contract opportunities, and facilitates timely contract activation
What qualifications you will need
- Bachelor's degree - Required
- 7+ years of experience in strategic account management with experience in managing large national and/or global brand relationships - Required
- 3+ years of experience in market segment experience or successful record of accomplishment in strategic account management - Required
- 1+ years of experience in sales, prospecting, conversion, or pipeline development - Preferred
- Ability to travel up to 25%
Benefits
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short‑term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
EEO Statement
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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