Senior Manager Strategic Accounts

Do you want to join an organization that invests in you as a Senior Manager Strategic Accounts? At HealthTrust, you come first. HealthTrust has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications
The Senior Strategic Account Manager role is a primary driver in the relationship between HealthTrust Account Management and AdvantageTrust in the IDN non‑acute space. Serves as regional team lead to the Account Management team, overseeing education, best practice, process maintenance, and an escalation point of risk. Responsible for maintaining and building strategic partnerships in our member base and delivering best in class service to company membership and stakeholders to ensure implementation and alignment of supply chain solutions. Drives business growth within portfolio of assigned accounts; key drivers involve helping our members reduce costs, improve quality, achieve standardization, and eliminate waste. Establishes professional business relationships with members, vendors, and internal teams. Collaborates as part of a team, delivering high quality work in a high demand environment, ensuring all business partners have an outstanding experience with HealthTrust such that they would recommend and promote our services to others.

What you will do in this role

Serve as a regional team lead to Account Management, working toward effective member and vendor communications to promote portfolio alignment and increase competency.

Provide training and help Account Managers and Associate Account Managers advance through the Department’s Account Management Development Plan.

Coordinate support for Account Directors, assigning work and/or projects as approved by leadership.

Lead process improvement strategies that deliver more efficient and consistent outcomes.

Establish and maintain professional business relationships, expedite HealthTrust contract participation, and align HealthTrust service‑line solutions for the benefit of assigned members.

Act as liaison between members and internal teams to ensure timely and successful delivery of solutions.

Achieve reputation for consistent quality, process and workflow discipline, task execution, judicious exception handling, and risk management.

Continuously improve company and individual performance through measures of reliability, transparency, competency, sincerity, fairness, and vulnerability.

Collaborate with external and internal colleagues to identify opportunities for process improvement and deliver more efficient and consistent customer value.

Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”

Relationship Management

Manage and maintain accounts up to including our largest ASC groups with annual spend up to $50 million per group.

Primary responsibility for managing Critical Access Hospitals, ensuring contract penetration, compliance, and member retention.

Prepare agendas and related data analytics for meetings and quarterly business reviews.

Participate in member meetings and serve as committee lead as requested.

Achieve company growth through direct member referral, direct supplier referral, independent member onboarding, and association pipelines.

Provide new account onboarding education to members on GPO supply chain opportunities and compliance.

Maintain cross‑department communication, ensuring all account information is updated timely and accurately in the customer relationship management system.

Develop distribution rep relationships with a minimum of 125 field reps as a future source of new accounts and support overall alignment to distribution supplier contracts, including strategic vendor reps and new rep education.

Lead distribution standard process alignment on all supplier contracts, driving organic pipeline growth.

Mitigate risk through sales strategy and negotiation on strategic level accounts.

Serve as subject matter expert within the assigned area of specialty and expertise.

Competency in Physician Affiliation & Management Group designations such as IPA, ACO, CI, PHO, MSO.

Account Health

Request custom reports from Data Analytics for market share analysis, tier maximization, and contract compliance.

Utilize vendor reported data and member spend data (via InSight or distributors) to identify compliance, conversion, and tier max opportunities.

Identify and share contract opportunities, and facilitate timely contract activation.

Update members on key program initiatives and strategic opportunities.

Schedule and complete quarterly business reviews, including realized value, rebates and administrative fees, and a collaborative forward‑focused discussion of next opportunities.

Educate members on core portfolio through distributed and direct contracts, program requirements, and overall benefits of GPO membership.

Recognize and support account maintenance and overall compliance of full portfolio penetration with additional areas of non‑medical and purchased services.

Provide member education and guidance on standard pharmacy services, vaccine program requirements, and contract purchasing adjustments.

Understand governance of cost analytics and navigate cost conversations with members and distributors around core contracts, lab contracts, optional contracts, fixed markup negotiations, and flexible markup conversations.

Increase member visibility on optional contract use with performance improvement solutions.

Discuss and review contract category opportunities to improve member compliance.

Contract portfolio expertise in extended service options including continental and dietary options.

Perform other duties as assigned.

What qualifications you will need

Bachelor’s degree – Required

7+ years of experience in strategic account management with experience managing large national and/or global brand relationships – Required

3+ years of experience in market segment experience or a successful record of accomplishment in strategic account management – Required

1+ year of experience in sales, prospecting, conversion, or pipeline development – Preferred

Benefits

Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.

Wellbeing support, including free counseling and referral services.

Paid time off, paid family leave, long‑ and short‑term disability coverage, and leaves of absence.

401(k) Plan with 100% match on 3–9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.

Tuition assistance, student loan assistance, certification support, dependent scholarships, and partnership with Galen College of Nursing.

Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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